Hi friends! Are you seeking an exciting opportunity in the customer support field? Look no further! ValueLabs is on the hunt for a dedicated Customer Support Executive for a Semi Voice Process role. This is a fantastic chance to join a leading IT Services and Consulting company that values relationships and integrity.
Customer Support Executive at ValueLabs
| Job Role | Customer Support Executive – Semi Voice Process |
|---|---|
| Company | ValueLabs |
| Qualification | Any Graduate/Postgraduate |
| Experience | 0 – 3 years |
| Salary | 1 – 4 Lacs P.A. |
| Job Type | Full Time, Permanent |
| Location | Remote (with office located in Hyderabad) |
| Skills/Requirements | US Healthcare, Voice Support, Communication Skills, Healthcare BPO, English Verbal and Written |
Job Summary/Overview
The Customer Support Executive role at ValueLabs focuses on delivering exceptional customer service through both phone and email communications. You’ll engage with clients, resolve their queries, and help ensure a satisfactory experience, all while working in a dynamic remote environment. What sets this position apart is the company’s commitment to professional growth and the chance to be part of a culturally diverse team.
Key Responsibilities
- Work strictly during night shifts to accommodate overseas clients.
- Demonstrate exceptional verbal and written communication skills in English, using strong phonetics and professional etiquette.
- Handle difficult or irate callers with calmness and expertise.
- Manage omnichannel support via international phone calls and emails.
- Meet tight project KPIs and SLAs by performing thorough research to resolve complex vendor queries.
How to Apply
If you’re interested in this role, follow these steps to apply:
- Click the Application Link Provided below.
- Submit your resume along with a cover letter highlighting your experience and skills relevant to the role.
- Prepare for an interview by reviewing common customer service scenarios and questions related to the position.
FAQs
1. What qualifications do I need to apply?
To apply for the Customer Support Executive position, you must have at least a graduate degree. Postgraduates are also welcome!
2. Is experience necessary for this role?
No specific experience is required; however, having 0-3 years in a customer support or related field will be beneficial.
3. Do I have to work night shifts?
Yes, this role requires you to work night shifts to support our international clients effectively.
4. What skills are essential for this position?
Key skills include excellent communication in English, conflict resolution, and familiarity with US healthcare and BPO services.
Important Links
For the application, please visit: APPLY NOW
Join ValueLabs and become part of a team that believes in doing the right thing, always! With a commitment to integrity and strong relationships, you’ll fit right in. We look forward to your application!
Disclaimer: We do not charge any fee; this information is for informational purposes only and has been sourced from official websites.