Hi friends! Are you on the lookout for an exciting opportunity in the field of dispute management? Look no further! Join Sutherland as an Associate/Sr Associate and become an integral part of a team that’s redefining digital transformation.
Sutherland – Associate/Sr Associate Position
| Job Role | Associate/Sr Associate |
|---|---|
| Company | Sutherland |
| Qualification | Bachelor’s degree |
| Experience | 0 – 4 years |
| Salary | 3-5.5 Lacs P.A. |
| Job Type | Full Time, Permanent |
| Location | Hyderabad |
| Skills/Requirements | Dispute Management, Chargebacks, Risk Operations |
Job Summary/Overview
The Associate/Sr Associate role at Sutherland involves managing chargeback claims, supporting sellers, and ensuring the accuracy of case verifications. With a focus on enhancing client satisfaction and operational efficiency, this position is perfect for individuals eager to grow in the financial services sector.
Responsibilities
- Investigate cardholder accounts to determine the validity of chargeback claims.
- Support sellers in navigating disputes by analyzing transaction patterns.
- Manage case verifications and present cases based on findings.
- Log and classify dispute cases accurately.
- Gather and assess evidence from customers and sellers.
- Verify reversal letters for disputed payments with card networks.
- Prepare evidence packets for representments and reversals.
- Utilize automated tools to minimize manual errors.
- Document findings and escalate high-risk cases when necessary.
Requirements
- Bachelor’s degree.
- 0-4 years of experience in dispute management or similar roles.
- Strong attention to detail.
- Excellent written and verbal communication skills.
- Ability to work under pressure while managing time-sensitive tasks.
- Technologically proficient and a quick learner.
Shift Details
Working hours: 6:00 PM – 3:00 AM, Monday to Friday.
How to Apply
Interested in joining Sutherland as an Associate/Sr Associate? Follow these simple steps to apply:
- Click the Application Link Provided below.
- Fill out the application form with your updated resume.
- Submit your application and await further communication from the Sutherland team.
FAQs
- What qualifications do I need for this role? A bachelor’s degree is required.
- Is experience mandatory? No, candidates with 0-4 years of experience in related fields are encouraged to apply.
- What skills are important for this position? Attention to detail, communication skills, and proficiency in technology.
- What is the work schedule? The position requires working from 6:00 PM to 3:00 AM, Monday to Friday.
Important Links
Disclaimer: We do not charge any fee; this information is for informational purposes only and has been sourced from official websites.