Hi friends! Are you looking to kickstart your career with one of India’s leading digital payment platforms? PhonePe is currently hiring freshers for the role of Advisor in Customer Experience. This is a fantastic opportunity for both freshers and experienced candidates eager to make their mark in the fintech industry.
PhonePe Hiring Freshers for Advisor Role
Job Overview
| Job Role | Advisor – Customer Experience |
|---|---|
| Company | PhonePe |
| Qualification | Any Graduate (10+2+3 Pattern Mandatory) |
| Experience | Freshers and Experienced Candidates |
| Salary | Rs. 4-5 LPA |
| Job Type | Full-Time |
| Location | Bengaluru |
| Skills/Requirements | Strong Communication Skills, Listening Ability, Multitasking |
Job Summary/Overview
The Advisor role at PhonePe is a part of the Customer Experience Operations team, responsible for assisting customers with their queries and enhancing their experience on the platform. This role offers an exciting chance to work in a dynamic environment and contributes significantly to customer satisfaction and operational excellence.
Responsibilities/Requirements
- Manage customer inquiries related to accounts and transactions.
- Provide support through various channels, including phone and social media.
- Follow guidelines for timely and accurate resolutions.
- Build customer trust by demonstrating clarity and empathy.
- Hit daily and hourly productivity targets.
- Escalate issues to internal teams when necessary.
- Recommend improvements to enhance the support process.
- Educate customers on PhonePe features to maximize platform use.
How to Apply
Interested candidates should follow these steps to apply for the Advisor position at PhonePe:
1. Click the Application Link Provided below.
2. Visit the official PhonePe Careers website.
3. Search for the “Advisor – Customer Experience” role.
4. Create an account or log in to the careers portal.
5. Upload your updated resume and provide necessary personal details.
6. Submit your application and await further communication from the recruitment team.
FAQs
1. What is the salary range for the Advisor role at PhonePe?
The salary for this position is expected to be in the range of Rs. 4-5 LPA, depending on skills and experience.
2. Are freshers eligible to apply for this role?
Yes, both freshers and experienced candidates can apply, as long as they meet the educational qualifications.
3. What qualifications are required for this position?
Candidates should have completed their graduation (10+2+3 pattern) in any stream.
4. What skills are essential for the Advisor role?
Candidates must possess strong written and verbal communication skills, patience, and a customer-first attitude.
Important Links
Disclaimer: We do not charge any fee; this information is for informational purposes only and has been sourced from official websites.
This article encapsulates everything you need to know about the role at PhonePe. Don’t miss this opportunity to kickstart your career in customer experience within the fintech sector!