Hi friends! Are you looking for an exciting opportunity in the customer support field? We are Licious, a leading D2C food-tech brand based in Bengaluru, serving millions with our delicious meat and seafood. Join us as a Customer Support Executive (Chat) and become a vital part of our mission to enhance customer satisfaction while working from the comfort of your home.
The Company: Licious
Licious is a Bengaluru-based meat and seafood company founded in 2015 by food enthusiasts Abhay Hanjura and Vivek Gupta. With an impressive grasp on the market, we operate in 20 cities across India and delight over 32 lac customers with our quality products.
Job Overview Table
| Job Role | Customer Support Executive (Chat) |
|---|---|
| Company | Licious |
| Qualification | Graduate/HSC qualified |
| Experience | 2-5 years in chat-based customer support |
| Salary | Competitive |
| Job Type | Work from Home |
| Location | Bengaluru |
| Skills/Requirements | Strong written communication and typing skills, empathy, and a customer-first mindset |
Job Summary/Overview
As a Customer Support Executive at Licious, you will be responsible for managing customer inquiries through live chats. Your primary goal will be to enhance customer satisfaction by providing quick and effective resolutions while fostering trust and loyalty with our clients.
What Makes the Role Unique?
In this role, you will respond to real-time customer queries, manage multiple live chats, and ensure each customer feels heard and supported. Your contribution will directly impact customer retention and satisfaction as you represent the Licious brand.
Key Responsibilities
- Respond to inbound chat inquiries promptly and efficiently.
- Build trust and loyalty with customers through effective communication.
- Handle multiple live chats while maintaining attention to detail.
- Write clear, grammatically correct responses that are easy to understand.
- Identify customer needs and provide practical solutions.
- Keep accurate records of all customer interactions.
- Manage customer complaints and work towards resolution.
- Meet individual and team targets related to response time and satisfaction.
- Stay updated on Licious products and processes to provide expert assistance.
Requirements
- 2–5 years of experience in chat-based customer support.
- Hands-on experience with chat support systems.
- Background in Q-commerce or e-commerce is preferred.
- Strong written communication skills with excellent grammar and clarity.
- Quick typing ability without sacrificing quality.
- Customer-first mentality paired with active listening and empathy.
- Must have a laptop with minimum 4 GB RAM and stable internet.
Working Hours
You will be required to work 9 hours a day, six days a week. Shifts may range between 6 AM and 11 PM, including split shifts based on business needs. Weekdays will serve as days off, with Saturdays and Sundays being working days.
How to Apply
If this opportunity excites you, follow these easy steps to submit your application:
- Click the Application Link Provided below.
- Fill out the necessary information.
- Submit your resume and any other required documents.
Important Links
FAQs
- Q: What is the working environment like?
A: The role offers a work-from-home opportunity, providing the flexibility to work in a comfortable environment. - Q: Do I need prior experience?
A: Yes, we require 2-5 years of experience in chat-based customer support. - Q: What equipment do I need to have?
A: You must have a laptop with at least 4 GB RAM, stable internet bandwidth of at least 50 Mbps, and a mini UPS. - Q: Can I work part-time?
A: This position requires a full-time commitment of 9 hours per day.
We do not charge any fee; this information is for informational purposes only and has been sourced from official websites.