Hi friends! If you’re a fresher looking to kickstart your career in the healthcare domain, then the opportunity with Firstsource in Hyderabad is perfect for you. With a focus on customer service within the US healthcare voice process, Firstsource is looking to expand its team. Below, you’ll find all the details to help you apply.
Firstsource: Your Gateway to a Rewarding Career in US Healthcare Voice Process
Job Overview
| Job Role | Details |
|---|---|
| Company | Firstsource |
| Qualification | Graduation Not Required |
| Experience | 0 years |
| Salary | 2.75 Lacs P.A. |
| Job Type | Full Time, Permanent |
| Location | Hyderabad |
| Skills/Requirements | Healthcare, Voice Process |
Job Summary/Overview
As a Customer Retention agent at Firstsource, you will play a key role in assisting Medicare-eligible clients with various queries related to their benefits and programs. This unique position allows you to work within a vibrant team, embracing a recruitment strategy focused on learning and growth.
Key Responsibilities
- Assist individuals in understanding the features and benefits of Medicare Advantage, Medicare Part D, and other related programs.
- Show a willingness to learn and adapt through classroom settings and on-the-job training.
- Respond to various inquiries regarding benefits, eligibility, and customer material requests.
- Make outbound calls and transfers according to established Standard Operating Procedures (SOPs).
- Work on special projects or non-phone tasks as directed, managing multiple tasks effectively.
- Maintain a professional demeanor while adhering to workplace performance standards.
Expectations
- Resolve customer issues accurately through inbound calls using sound judgment.
- Use various computer systems for member, provider, and plan information.
- Keep a positive rapport with clients, expressing information clearly and with confidence.
- Compliance with performance standards for quality, efficiency, attendance, and schedule adherence is vital.
How to Apply
- Click the Application Link Provided below.
- Prepare your CV, making sure to mention the HR name, Nawaz Khan, at the top of your document.
- Attend the walk-in interview scheduled from August 6th to August 8th, 11:00 AM – 2:00 PM, at the following address:
5th Floor, Block 1, Survey No 142, BSR Builders LLP IT SEZ, Nanakramguda Village, Serilingampalle (M), Hyderabad, Telangana 500008.
FAQs
1. What are the work hours for this position?
The shift timings are rotational, and you will also get one-way cab facilities.
2. Is prior experience required to apply?
No, this position is open to freshers who are willing to learn and grow in the healthcare voice process.
3. What type of training will be provided?
Comprehensive on-the-job training will be conducted to ensure you understand the Medicare products and services.
4. How can I verify if this is a legitimate opportunity?
Firstsource maintains a transparent hiring process. If you have any doubts, you can verify through their official communications.
Important Links
Disclaimer: We do not charge any fee; this information is for informational purposes only and has been sourced from official websites.
This opportunity with Firstsource could be the perfect start to your professional journey in the healthcare sector. Don’t miss out—apply today!