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Hi friends! Are you looking for a rewarding career opportunity in the BPO sector? Join Teleperformance as a Technical Support Executive and work from the comfort of your home! This position offers an excellent chance to grow your career with a leading global provider of customer experience management.
Technical Support Executive WFH @Teleperformance
| Job Role | Technical Support Executive |
|---|---|
| Company | Teleperformance |
| Qualification | UG/PG |
| Experience | 0 – 4 years |
| Salary | 1.75 – 2.25 Lacs P.A. |
| Job Type | Full Time |
| Location | Remote |
| Skills/Requirements | Excellent communication skills, familiarity with CRM software, ability to handle international inquiries. |
Job Summary/Overview
The Technical Support Executive position at Teleperformance is perfect for individuals who enjoy customer interaction and have technical troubleshooting skills. In this role, you’ll be tasked with providing exceptional customer service through various channels while maintaining accurate records of customer interactions. This job is an amazing opportunity for freshers and experienced candidates alike!
Key Responsibilities
- Offer customer support through calling, email, and chat channels.
- Resolve international customer inquiries with a mix of voice and non-voice processes.
- Deliver tailored product solutions based on customer requirements.
- Maintain precise customer records using CRM software.
- Collaborate with internal teams to tackle complex customer issues.
Desired Candidate Profile
- 0-4 years of experience in BPO Customer Service or related fields.
- Strong communication skills for effective customer interaction.
- Ability to thrive in a fast-paced environment and manage multiple tasks simultaneously.
- Proficient in International Chat Process and Non-Voice Process.
- Graduates or post-graduates (including those pursuing degrees) are welcome, provided they are available for 3 months after recruitment without any leaves.
- Freshers are encouraged to apply!
- Comfortable working in hardcore night shifts.
How to Apply
To take the first step towards an exciting career with Teleperformance, follow these instructions:
- Click the Application Link Provided below.
- Review your resume and ensure it highlights your skills and experience relevant to this role.
- Submit your application online.
Important Links
FAQs
1. What is the salary range for the Technical Support Executive position?
The salary for this role ranges from 1.75 to 2.25 Lacs P.A.
2. Is prior experience required for this job?
No, freshers are welcome to apply, but some experience in BPO Customer Service is desirable.
3. What are the working hours for this position?
The role involves night shifts with a rotating weekly day off.
4. What educational qualifications are accepted?
Any graduate or post-graduate candidates can apply, including those currently pursuing their studies.
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