Hi friends! Are you ready to embark on a new journey in the IT industry? Tech Mahindra is hosting a Mega Walk-In Drive for Service Desk Technical Support (International Voice), offering fresh opportunities for individuals with 0-5 years of experience. This is your chance to join a dynamic team that prioritizes customer satisfaction and technical excellence.
Tech Mahindra: Service Desk Technical Support (International Voice)
| Job Role | Details |
|---|---|
| Technical Support Associate/Senior Technical Support Associate | Tech Mahindra |
| Qualification | Graduation Not Required |
| Experience | 0 – 5 years |
| Salary | 3 – 5 Lacs P.A. |
| Job Type | Full Time, Permanent |
| Location | Hyderabad |
| Skills/Requirements | Excellent English communication skills, technical support experience |
Job Summary/Overview
Tech Mahindra is on the lookout for enthusiastic candidates to join their Technical Support International Voice (Service Desk) team. In this role, you will manage customer inquiries, provide effective solutions, and uphold high standards of service quality. What makes this position exciting is the opportunity for training and career growth in a supportive environment.
Key Responsibilities
- Provide Technical Support (L1/L2).
- Respond to customer queries via calls and emails.
- Troubleshoot and resolve various technical issues.
- Maintain detailed documentation of incidents.
- Ensure customer satisfaction with timely service.
- Work with ITSM Tools (ServiceNow, BMC Remedy, HPSM, CA Service Desk).
- Handle Active Directory tasks (User Management, Password Reset, Account Unlock).
- Support Microsoft Office & O365 applications (Outlook, Excel, Teams).
- Troubleshoot Windows OS (7/8/10) and desktop issues.
- Provide support for VPN, Citrix, and Exchange.
- Resolve hardware and network troubleshooting (LAN, Printers, Devices).
- Conduct remote troubleshooting for desktops, laptops, and mobile devices.
- Basic knowledge of antivirus, patch management, and SCCM.
- Communicate effectively through voice, email, and chat.
- Familiarity with ITIL processes.
Requirements
- No prior experience is necessary, but 0-5 years in technical support focused on International Voice is desired.
- Excellent communication skills in English.
- Willingness to work rotational shifts, including night shifts (24/7) in an office setting.
- Immediate joiners are preferred.
- Basic understanding of technical issues is a plus.
How to Apply
To join this exciting opportunity, here’s how you can apply:
- Click the Application Link Provided below.
- Ensure you carry your resume and Aadhar card when attending.
- Mention “Aniket” at the top of your resume upon arrival.
- Please avoid walking in on festive dates and Sundays.
Important Links
FAQs
- What are the timings for the Mega Walk-In Drive? The event is scheduled from 27th October to 31st October, between 10:00 AM to 1:30 PM.
- Do I need to have prior experience to apply? While previous experience is preferred, freshers with a keen interest in technical support are welcome to apply.
- Is this a work-from-home job? No, this role requires candidates to work from the office located in Bahadurpally.
- Will I receive training once hired? Yes, Tech Mahindra offers training and career growth opportunities for all employees.
We do not charge any fee; this information is for informational purposes only and has been sourced from official websites.