Hi friends! Are you looking for a work-from-home opportunity in customer service? Tech Mahindra is excited to announce openings for Customer Support Associate positions available in both Hindi and English. This is your chance to join a dynamic team with flexible work hours and competitive compensation. Let’s take a closer look at this opportunity!
Tech Mahindra: Work from Home Customer Support Associate
Job Overview
| Job Role | Customer Support Associate (Voice Process Hindi & English) |
|---|---|
| Company | Tech Mahindra |
| Qualification | Higher Secondary (12th Pass) |
| Experience | 0 – 2 years |
| Salary | ₹12,400/- to ₹14,500/- In-hand |
| Job Type | Full Time, Temporary/Contractual |
| Location | Remote |
| Skills/Requirements | Verbal communication in Hindi and English, No major MTI |
Job Summary
The position of Customer Support Associate at Tech Mahindra offers you the opportunity to work from home while assisting customers through voice calls. Whether you’re a fresher or an experienced candidate, this role ensures a supportive work environment, competitive pay, and a chance to build valuable skills in customer service.
Key Responsibilities
– Resolve customer inquiries promptly via voice calls.
– Adhere to a 24×7 rotational shift schedule with 5 working days and 2 weekly offs.
– Maintain a professional demeanor and effective communication to ensure customer satisfaction.
Eligibility Criteria
– Minimum education of Higher Secondary (12th Pass) is required.
– Prior BPO experience of at least 12 months is preferred; freshers are encouraged to apply.
– Maximum age limit for applicants is 40 years.
Required Skills
– Excellent verbal communication skills in Hindi and English.
– Ability to avoid major Mother Tongue Influence (MTI) for voice processes.
Interview Process
– Initial HR round via video call; E-Aadhaar is mandatory for work-from-home verification.
– Versant Test (minimum score required: 3 out of 6).
– Typing proficiency must be at least 25 WPM with 90% accuracy.
– Final round via Google Meet; a selfie with Aadhaar is mandatory.
Compensation
– For experienced candidates: ₹14,500/- In-hand.
– For freshers: ₹12,400/- In-hand.
System Requirements
– Operating System: Windows 10 or 11.
– RAM: 8 GB or above.
– Processor: Core i5 (Gen 5 or above) or Ryzen 5.
– Internet speed: Minimum 20 Mbps (upload/download).
– Must have a power backup and a noise-canceling USB headset.
Documents Required
– Aadhaar Card (with complete Date of Birth).
– E-Aadhaar.
– PAN Card.
– Educational documents (10th & 12th mark sheets).
– For experienced candidates: Experience Letter, Offer Letter, and last 3 months’ payslips.
How to Apply
– Click the Application Link Provided below.
– Ensure you meet the eligibility criteria before applying.
– Prepare the required documents and send your resume to sakshi.priya3@techmahindra.com.
– For inquiries, you may call 7482986298; however, please do not send your CV through this number.
FAQs
Q1: Is this position open for freshers?
A1: Yes, freshers are welcome to apply along with candidates having prior BPO experience.
Q2: What is the salary range for this position?
A2: The in-hand salary ranges from ₹12,400/- for freshers to ₹14,500/- for experienced candidates.
Q3: Are there any specific computer requirements for this job?
A3: Yes, applicants must have a Windows 10 or 11 system with at least 8GB RAM and a minimum internet speed of 20 Mbps.
Q4: How is the interview process structured?
A4: The interview consists of an HR round, a Versant test, a typing test, and a final round via Google Meet.
Important Links
Disclaimer: We do not charge any fee; this information is for informational purposes only and has been sourced from official websites.