Hi friends! Discover an exciting opportunity at Tech Mahindra as a Banking Process Customer Support Associate. If you’re looking to kickstart your career in customer service with a leading company, then this is the perfect chance for you!
Banking Process Customer Support Associate at Tech Mahindra
| Job Role | Associate Customer Support Voice & Non-Voice |
|---|---|
| Company | Tech Mahindra |
| Qualification | Graduate in any discipline |
| Experience | 0 – 2 years |
| Salary | 1.25 – 2.75 Lacs P.A. |
| Job Type | Permanent |
| Location | Hyderabad |
| Skills/Requirements | Excellent communication in English and Hindi, customer-centric approach, problem-solving skills |
Job Summary/Overview
The Associate Customer Support role at Tech Mahindra offers a unique opportunity to engage directly with customers, assisting them with queries and providing prompt solutions. This position is ideal for candidates who possess excellent communication skills and a dedication to customer satisfaction. With competitive salary offerings and a dynamic work environment, this role stands out in the customer service landscape.
Key Responsibilities
- Handle inbound and outbound calls with professionalism.
- Act as a trusted advisor to customers by assisting with their inquiries.
- Provide timely follow-ups and updates to customers.
- Document all interactions in the CRM platform accurately.
- Gather customer feedback for continuous improvement.
- Adhere to precise login and production schedules.
- Maintain an up-to-date knowledge of processes and procedures.
Skills Required
- Strong verbal and written communication skills.
- A customer-centric approach with the ability to solve problems efficiently.
- Proficiency in multitasking within a fast-paced environment.
- Familiarity with CRM tools is a plus.
How to Apply
To join the Tech Mahindra team, follow these steps:
1. Click the Application Link Provided below.
2. Fill out the application form with the required details.
3. Submit your application and await feedback from our HR team.
Important Links
Frequently Asked Questions (FAQs)
- What qualifications are required for this position? A candidate must hold a graduation degree in any discipline.
- What languages do I need to speak? Proficiency in English and Hindi is mandatory, with additional regional languages considered a plus.
- What are the working hours? The position requires adherence to a 24/7 rotational shift schedule for male employees, while female employees will work rotational day shifts.
- Is this position permanent? Yes, it is a full-time and permanent role within the company.
Disclaimer
We do not charge any fee; this information is for informational purposes only and has been sourced from official websites.