Hi friends, if you’re looking for an exciting career opportunity in technical support with a reputable company, Tech Mahindra is hosting a Mega Walk-in Drive for Service Desk Technical Support (International Voice). This is your chance to join a dynamic team and enhance your skills in a thriving environment.
Tech Mahindra – Service Desk Technical Support (International Voice)
| Job Role | Company |
|---|---|
| Technical Support Associate / Senior Technical Support Associate | Tech Mahindra |
| Qualification | Experience |
| Graduation Not Required | 0 – 5 Years |
| Salary | Job Type |
| 3-5.5 Lacs P.A. | Full Time, Permanent |
| Location | Skills/Requirements |
| Hyderabad | Excellent Communication, Technical Support, ITSM Tools |
Job Summary/Overview
Join Tech Mahindra as a Service Desk Technical Support professional and engage with customers while troubleshooting various technical issues. This role offers a unique environment to accelerate your career with extensive training and growth opportunities.
Responsibilities
- Provide Level 1 and Level 2 technical support to customers.
- Address customer queries via calls and emails promptly.
- Troubleshoot technical issues effectively.
- Maintain comprehensive documentation of incidents.
- Strive for high customer satisfaction through quality service.
- Manage ITSM Tools such as ServiceNow, BMC Remedy, and HPSM.
- Assist with Active Directory tasks (User Management, Password Reset).
- Provide support for Microsoft Office & O365 applications.
- Perform troubleshooting for Windows OS and desktop issues.
- Support VPN, Citrix, and Exchange.
- Execute hardware and network troubleshooting procedures.
- Apply knowledge of ITIL processes and maintain communication excellence.
Requirements
- Freshers and candidates with 0 – 5 years of experience in international voice technical support are welcome.
- Strong English communication skills are essential.
- Willingness to work rotational shifts, including night shifts, in a 24/7 work environment.
- Immediate joiners are preferred.
- Basic knowledge of technical issues is advantageous.
How to Apply
- Click the Application Link Provided below.
- Make sure to bring your updated resume and an Aadhar card when you attend the interview.
- Please write “Aniketh” at the top of your resume.
- Note that the walk-in is not available on weekends and festive dates.
Important Links
FAQs
1. What is the main job role?
The job involves providing technical support for international voice customers.
2. Is prior experience required?
No, freshers are encouraged to apply, along with candidates with up to 5 years of experience.
3. What skills are essential for this role?
Strong English communication and basic technical knowledge are required. Familiarity with ITSM tools is preferred.
4. What are the working hours?
The role requires working in rotational shifts, including nights, as it operates 24/7.
Disclaimer
We do not charge any fee; this information is for informational purposes only and has been sourced from official websites.