Tech Mahindra Mega Walk-in Drive for Service Desk Technical Support
| Job Role | Details |
|---|---|
| Company | Tech Mahindra |
| Qualification | Not Required |
| Experience | 0 – 5 years |
| Salary | 3-5.5 Lacs P.A. |
| Job Type | Full Time, Permanent |
| Location | Hyderabad |
| Skills/Requirements | Excellent Communication Skills, Technical Support |
Job Summary/Overview
Are you enthusiastic about providing top-notch technical support? Tech Mahindra is on the lookout for dynamic individuals to join their Service Desk Technical Support team. In this role, you will handle customer inquiries, troubleshoot technical issues, and ensure customer satisfaction through excellent service.
Key Responsibilities
- Provide Level 1 and Level 2 technical support.
- Respond to customer queries via calls and emails.
- Troubleshoot and resolve various technical issues.
- Maintain detailed documentation of incidents.
- Ensure prompt service to enhance customer satisfaction.
- Manage IT service desk operations and utilize ITSM tools like ServiceNow and BMC Remedy.
- Support Microsoft Office applications and Windows operating systems.
- Conduct remote troubleshooting for various devices.
- Work with antivirus and patch management systems.
Requirements
- No pursuing candidates; fresher candidates are welcome.
- 0-5 years of experience in international voice technical support only.
- Exceptional communication skills in English.
- Willingness to work in rotational shifts, including night shifts.
- Immediate joiners preferred.
- Basic knowledge of common technical issues.
How to Apply
To join the Tech Mahindra family, follow these steps:
1. Click the Application Link Provided below.
2. Prepare your resume and Aadhar card.
3. Mention “Aniket” on the top of your resume when you arrive.
4. Attend the walk-in interview between January 19th and January 23rd, from 11:00 AM to 1:00 PM at Tech Mahindra, Bahadurpally.
FAQs
1. What is the experience requirement for this role?
The position is open to candidates with 0 to 5 years of experience in technical support, particularly in an international voice setting.
2. Is prior technical knowledge necessary?
While basic knowledge of technical issues is needed, freshers are encouraged to apply, making it a great opportunity for recent graduates.
3. What are the working hours?
The role requires working in rotational shifts, including night shifts, in a work-from-office environment.
4. Is there a training period?
Yes, Tech Mahindra offers training and extensive career growth opportunities for successful candidates.
Important Links
To apply for this exciting opportunity, click the link below:
Disclaimer: We do not charge any fee; this information is for informational purposes only and has been sourced from official websites.