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Hi friends, are you considering a career in technical support? This might be your perfect opportunity! Tech Mahindra is hosting a Mega Walk-in Drive for the Service Desk Technical Support (International Voice) position. With excellent growth opportunities, this role is ideal for individuals eager to jumpstart their careers in IT.
Tech Mahindra – Service Desk Technical Support (International Voice)
| Job Role | Service Desk Technical Support |
|---|---|
| Company | Tech Mahindra |
| Qualification | Graduation Not Required |
| Experience | 0 – 5 years |
| Salary | 3-5.5 Lacs P.A. |
| Job Type | Full-Time, Permanent |
| Location | Hyderabad |
| Skills/Requirements | International Voice Process, Technical Support, Troubleshooting |
Job Summary/Overview
Tech Mahindra is on the lookout for enthusiastic individuals to join their Technical Support International Voice team. The primary responsibility will involve managing customer queries, delivering effective solutions, and maintaining top-notch service quality. This role is unique because it not only offers hands-on technical support experience but also provides ample training and career growth opportunities.
Key Responsibilities
- Provide L1/L2 technical support and respond to customer inquiries via calls or emails.
- Troubleshoot and resolve technical issues effectively.
- Maintain comprehensive documentation of incidents and resolutions.
- Ensure exceptional customer satisfaction with prompt and reliable service.
- Utilize ITSM tools like ServiceNow and BMC Remedy for service desk operations.
- Manage Active Directory for user management and account problems.
- Offer support for Microsoft Office & O365 products.
- Perform troubleshooting for various Windows OS versions and desktop issues.
- Address hardware and network troubleshooting including LAN and printer issues.
- Conduct remote troubleshooting for desktops, laptops, and printers.
- Possess basic knowledge of Antivirus, patch management, and SCCM.
- Utilize voice communication effectively, showcasing strong English skills.
- Understand ITIL processes for better service delivery.
How to Apply
Ready to take the next step in your career? Follow these simple steps:
- Click the Application Link Provided below.
- Prepare your resume and Aadhar card to bring along.
- Mention “Aniket” on the top of your resume upon arriving.
- Attend the walk-in drive from December 23 to December 26, between 11:00 AM and 1:00 PM.
- Note: Please avoid attending on festive dates and Sundays.
FAQs
- What qualifications do I need? Graduation is not required; 0-5 years of experience in international voice support is preferred.
- Is there any age limit for applying? No specific age limit, but you should be willing to work in rotational shifts.
- What are the working hours? This position requires working in rotational shifts, including night shifts.
- What if I am a fresher? Freshers with excellent communication skills are welcome to apply!
Important Links
For those eager to join Tech Mahindra, don’t miss your chance! APPLY NOW
Disclaimer: We do not charge any fee; this information is for informational purposes only and has been sourced from official websites.