Hi friends, are you looking for an exciting work-from-home opportunity in customer service? Startek (Aegis Customer Support Services Pvt. Ltd.) is hiring enthusiastic individuals for the position of Customer Care Executive for the Blinkit blended process. This is an amazing chance to join a dynamic team and enhance your skills while enjoying the comfort of your home!
Customer Care Executive at Startek
| Job Role | Customer Care Executive |
|---|---|
| Company | Startek (Aegis Customer Support Services Pvt. Ltd.) |
| Qualification | Undergraduate/Graduate (Any Stream) |
| Experience | 0 – 5 years |
| Salary | ₹17,000 – ₹20,000 CTC per month |
| Job Type | Full-time |
| Location | Remote |
| Skills/Requirements | Excellent communication in English & Hindi, Laptop with 8GB RAM, Comfortable with 24/7 shifts |
Job Summary/Overview
As a Customer Care Executive at Startek, you will engage with customers through calls, chats, and emails to address their queries and concerns. The position uniquely combines flexibility and challenge, making it an excellent opportunity for those passionate about delivering exceptional customer experiences.
Responsibilities
– Respond to customer inquiries via calls, chats, and emails regarding the Blinkit process.
– Resolve customer issues efficiently to ensure high satisfaction.
– Address order-related concerns, such as delivery delays, refunds, and replacements.
– Maintain accurate call logs and case updates, adhering to quality standards.
– Collaborate with internal teams for effective issue resolution.
Requirements
– Strong communication skills in both English and Hindi (spoken and written).
– Educational Qualification: Undergraduate or Graduate (All Streams Welcome).
– Both freshers and experienced candidates are encouraged to apply.
– Must possess a laptop/desktop with at least 8GB RAM and Windows 10.
– Reliable Wi-Fi connection is mandatory.
– Willingness to work in 24/7 rotational shifts (including 8 productive hours + 1-hour break).
– Six working days and one rotational week off.
– On-the-job training will be provided, with certification required upon completion.
How to Apply
To take the first step towards joining Startek as a Customer Care Executive, follow these simple steps:
1. Click the Application Link Provided below.
2. Fill out your details in the application form.
3. Prepare for the interview process, which includes HR evaluation, multiple rounds of operations evaluation, and a client evaluation test.
Interview Process
– HR Evaluation
– L1 Operations Evaluation
– L2 Operations Round
– Ambition Test
– Client Evaluation
Important Links
For further details and to apply, please click here: APPLY NOW.
FAQs
1. What is the salary range for this position?
The salary ranges from ₹17,000 to ₹20,000 CTC per month.
2. Is training provided for new employees?
Yes, on-the-job training is provided, and candidates must obtain certification after training.
3. Are there specific technological requirements for the role?
Yes, candidates are required to have a laptop/desktop with a minimum of 8GB RAM and Windows 10, as well as a reliable Wi-Fi connection.
4. What are the working hours?
The position requires flexibility with 24/7 rotational shifts, accommodating a 9-hour work schedule including a break.
Disclaimer: We do not charge any fee; this information is for informational purposes only and has been sourced from official websites.