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Hi friends! Are you on the lookout for an exciting opportunity to work from home as a Customer Care Executive? Startek (Aegis Customer Support Services Pvt. Ltd.) is hiring for the Blinkit process, offering a competitive salary and a chance to enhance your customer service skills. If you’re ready to take your career to the next level, read on!
Customer Care Executive – Startek (Aegis Customer Support Services Pvt. Ltd.)
Job Overview
| Job Role | Customer Care Executive |
|---|---|
| Company | Startek (Aegis Customer Support Services Pvt. Ltd.) |
| Qualification | Undergraduate / Graduate (any stream) |
| Experience | 0 – 5 years |
| Salary | ₹17,000 – ₹20,000 CTC per month |
| Job Type | Full-time, Permanent Work From Home (WFH) |
| Location | Remote |
| Skills/Requirements | Excellent communication in English & Hindi; laptop with minimum 8GB RAM & Windows 10; Wi-Fi connection. |
Job Summary/Overview
As a Customer Care Executive at Startek, you will be the frontline support for customers engaging with the Blinkit process. This role is unique as it provides a platform to resolve customer queries, ensuring their satisfaction while working from the comfort of your home. You’ll manage various tasks, all centered around enhancing the customer experience.
Responsibilities
- Address customer queries through calls, chats, and emails.
- Resolve customer issues related to orders efficiently and professionally.
- Maintain accurate records of calls and case updates.
- Collaborate with internal teams for seamless issue resolution.
- Adhere to quality and productivity standards.
Requirements
- Strong communication skills in both English and Hindi (spoken and written).
- Education: Any stream with an undergraduate or graduate degree.
- Open to both freshers and experienced candidates.
- Possess a laptop/desktop with at least 8GB RAM and Windows 10.
- A reliable Wi-Fi connection is essential.
- Comfortable with 24/7 rotational shifts, including 6 workdays and 1 rotational week off.
- On-the-job training will be provided with a certification required post-training.
How to Apply
Click the application link provided below:
- Review your qualifications to ensure you meet the requirements.
- Submit your application form along with your resume.
- Prepare for potential interviews, which will include HR and Operations evaluations.
FAQs
What are the working hours for this position?
The role entails 9 working hours with 8 productive hours and 1 hour break, across a 24/7 rotational shift.
Is training provided for new hires?
Yes, on-the-job training will be provided, and certification will be required post-training.
Do I need previous customer service experience to apply?
No, both freshers and those with experience are encouraged to apply.
When will I receive feedback after applying?
You will be contacted for further evaluation if your profile matches the requirements.
Important Links
Disclaimer: We do not charge any fee; this information is for informational purposes only and has been sourced from official websites.
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