Hi friends! Are you on the lookout for a rewarding opportunity to work from home? Startek (Aegis Customer Support Services Pvt. Ltd.) is hiring Customer Support Executives to join their dynamic team. This is your chance to be a part of a leading company while enjoying the convenience of remote work.
Customer Support Executive at Startek (Aegis Customer Support Services Pvt. Ltd.)
| Job Role | Customer Support Executive |
|---|---|
| Company | Startek (Aegis Customer Support Services Pvt. Ltd.) |
| Qualification | Undergraduate / Graduate (Any Stream) |
| Experience | 0 – 5 years |
| Salary | ₹18,000 – ₹19,600 CTC |
| Job Type | Full Time, Permanent |
| Location | Remote |
| Skills/Requirements | English & Hindi Communication, Customer Support |
Job Summary/Overview
As a Customer Support Executive at Startek, you will be responsible for handling customer inquiries through various channels, including calls, chats, and emails. Your primary goal will be to resolve issues related to orders, ensuring a high level of customer satisfaction. This role is perfect for individuals looking to grow in a supportive environment while working flexible hours.
Responsibilities and Requirements
- Respond to customer queries via calls, chats, and emails.
- Resolve issues related to orders, including delivery, refunds, and replacements.
- Maintain accurate logs of calls and updates on customer cases.
- Meet the required quality and productivity standards consistently.
- Coordinate with internal teams for effective communication and resolution of issues.
- Fluent in both English and Hindi, with excellent written and verbal communication skills.
- Must possess a laptop/desktop with a minimum of 8GB RAM and Windows 10.
- A stable Wi-Fi connection is mandatory.
- Comfortable with 24/7 rotational shifts and being on camera during work hours.
- Undergo on-the-job training with mandatory certification upon completion.
Salary Details
For freshers, the CTC is ₹18,000, while experienced candidates will earn ₹19,600. Here’s a brief breakdown:
- Freshers Monthly Salary: ₹12,790
- Experienced Monthly Salary: ₹14,327
- PF Deduction: ₹1,717
- ESIC Deduction: ₹475 (Freshers), ₹538 (Experienced)
- Bonus: ₹1,192 for both freshers and experienced
How to Apply
To embark on your journey with Startek, follow these steps:
1. Click the Application Link Provided below.
2. Submit your application with the required details.
3. Ensure your email ID is active for receiving interview notifications.
FAQs
- What qualifications are required? An undergraduate or graduate degree in any stream is acceptable.
- Is there an age limit for applying? No, both freshers and experienced candidates can apply.
- Will training be provided? Yes, on-the-job training is provided with mandatory certification.
- What kind of shifts will I have to work? This role requires flexibility with 24/7 rotational shifts.
Important Links
Disclaimer: We do not charge any fee; this information is for informational purposes only and has been sourced from official websites.