Hi friends, if you’re looking for an exciting career opportunity with one of India’s leading IT service providers, then you’re in the right place! Infosys is currently hiring for the position of Process Executive, Senior Process Executive, or Process Specialist. This role is perfect for freshers and those looking to advance their careers in customer service and operations.
Infosys Recruitment for Process Executive, Senior Process Executive & Process Specialist
| Job Role | Details |
|---|---|
| Process Executive / Senior Process Executive / Process Specialist | Infosys |
| Qualification | Any Graduate |
| Experience | 0–4 Years |
| Salary | 2.4 – 5.5 LPA |
| Job Type | Full-time |
| Location | Pune |
| Skills/Requirements | Excellent communication, customer service skills, flexibility for 24×7 shifts |
Job Summary
Infosys is seeking individuals who are passionate about customer service and are excited to support client interactions. As a Process Executive, you will be at the forefront of resolving customer queries, diagnosing issues, and ensuring the highest quality of service. This opportunity provides a robust platform for career growth in a dynamic and structured environment.
Responsibilities
- Deliver exceptional customer experiences by addressing inquiries and issues effectively.
- Troubleshoot technical issues through voice support channels.
- Escalate complex problems to senior team members when necessary.
- Maintain a positive and professional communication style while interacting with customers.
- Document all interactions and resolutions in the service management system accurately.
- Stay informed about new products and service updates through ongoing training.
- Participate actively in training sessions for skill enhancement.
Requirements
- Strong communication skills in English.
- Willingness to work in US shifts as per client needs.
- Commitment to complete all assigned training programs.
- Flexibility to work in 24×7 rotational shifts, including night shifts.
- Professionalism and punctuality are mandatory.
Preferred Skills & Qualifications
- Prior customer service experience (voice support is a plus).
- Relevant certifications in customer service or communication.
- Basic knowledge of service management systems and CRM tools.
How to Apply
If you are interested in this fantastic opportunity with Infosys, follow these steps to apply:
- Click the Application Link Provided below.
- Visit the official Infosys Careers website.
- Locate the job posting for Process Executive / Senior Process Executive / Process Specialist.
- Review the job details and eligibility criteria.
- Click on “Apply” and register or log in to your account.
- Upload your most recent resume and complete the required information.
- Submit your application and await communication for the next steps.
FAQs
Q1: What are the working hours for this role?
A1: The position requires flexibility for working in 24×7 shifts, including night shifts.
Q2: Is prior experience required to apply?
A2: No, freshers and candidates with 0-4 years of experience can apply.
Q3: Where is the job located?
A3: The role is based in Pune, and it’s a work-from-office position.
Q4: What is the salary range for this position?
A4: Salaries vary based on experience, averaging between 2.4 LPA to 5.5 LPA.
Important Links
Disclaimer: We do not charge any fee; this information is for informational purposes only and has been sourced from official websites.
This role offers a great opportunity for those looking to thrive in a collaborative and energetic work environment. Don’t miss the chance to become part of the Infosys community!