Hi friends, are you ready to embark on an exciting career journey? Infosys BPM is looking to hire fresh graduates for the Service Executive position in the International Voice Process. This is a fantastic opportunity for anyone eager to dive into the world of customer support in an internationally recognized IT and consulting firm.
Infosys BPM: Service Executive Position Overview
| Job Role | Details |
|---|---|
| Service Executive | Infosys BPM |
| Qualification | Any Graduate |
| Experience | 0-1 years (Freshers encouraged) |
| Salary | ₹3 to ₹4 LPA |
| Job Type | Full-time |
| Location | Bengaluru, India |
| Skills/Requirements | Fluency in English, problem-solving skills |
Job Summary
The Service Executive role at Infosys BPM is designed for fresh graduates interested in customer support, specifically within the International Voice Process. In this position, individuals will interact with clients globally, providing solutions and enhancing customer satisfaction. If you’re communicative, enjoy problem-solving, and want to start your career with a reputable firm, this role might be just the fit for you!
Key Responsibilities
As a Service Executive, you will:
- Manage inbound and outbound calls for international clients.
- Resolve customer queries promptly and accurately.
- Maintain high levels of customer satisfaction.
- Document customer interactions and follow up on escalations.
- Work closely with internal teams to enhance process efficiency.
- Meet performance metrics (AHT, CSAT, FCR).
Educational Qualification
To qualify for this role, you should have:
- A degree from a recognized university.
- Preferred streams include Commerce, Business Administration, Arts, or Science (non-technical).
- Experience: 0-1 years; freshers are highly encouraged to apply.
- Skills Required: Fluency in English, strong interpersonal skills, basic computer knowledge.
- Willingness to work in rotational shifts (including night shifts).
Salary Details
The expected salary for this role ranges from ₹3 to ₹4 LPA, based on skills and performance. The position is full-time and located in Bengaluru, India, with a five-day work week.
How to Apply
To submit your application for the Service Executive position at Infosys BPM, follow these steps:
- Click the Application Link Provided below.
- Complete the online application form on the Infosys BPM careers portal.
- Upload your updated resume.
- Ensure your contact details are accurate for follow-up.
Important Links
FAQs
1. What qualifications do I need to apply?
Any graduate from a recognized university can apply, especially those with a background in Commerce, Business Administration, Arts, or Science.
2. Is experience required for the Service Executive role?
No, fresh graduates with no prior experience are encouraged to apply.
3. What skills are essential for this job?
Fluency in English, strong interpersonal skills, and basic computer knowledge are required.
4. What is the salary range for this position?
The expected salary is between ₹3 to ₹4 LPA, depending on skills and performance.
Conclusion
Infosys BPM offers a golden chance for freshers to kickstart their careers with a global leader in business process management. If you have a passion for customer support and communication, don’t miss your chance to join a dynamic team at Infosys BPM!