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Hi friends! Are you ready to kickstart your career with one of the most renowned IT companies in the world? Infosys BPM is currently inviting applications for the Service Desk – Voice Process position, especially targeting fresh graduates and early career professionals. This is a stellar opportunity not just for employment but for personal and professional growth in the IT sector.
Infosys BPM Hiring | Service Desk – Voice Process
| Job Role | Details |
|---|---|
| Service Desk – Voice Process | Infosys BPM |
| Qualification | Any Bachelor’s Degree |
| Experience | Freshers & Experienced |
| Salary | ₹2.5 LPA – ₹4.5 LPA |
| Job Type | Full-time |
| Location | Bengaluru, Karnataka, India |
| Skills/Requirements | Technical knowledge, Communication skills |
Job Summary/Overview
The Service Desk – Voice Process role at Infosys BPM in Bengaluru serves as a critical entry point for those looking to venture into IT support. In this role, you’ll be the first contact point for clients, resolving various IT issues related to applications and productivity tools. The position promises not only a chance to work with cutting-edge technologies but also a pathway to a rewarding long-term career in IT.
Responsibilities
The selected candidates will be responsible for:
- Providing first-level technical support through calls, emails, and chat.
- Assisting with issues related to VPN connectivity, Microsoft Office 365, and networking.
- Utilizing ticketing tools such as ServiceNow to log tech incidents.
- Ensuring the swift resolution of queries while maintaining customer satisfaction.
- Documenting issues to create a thorough knowledge base.
- Engaging in continuous learning through training and upskilling programs.
Qualifications and Requirements
For this role, candidates must possess:
- A Bachelor’s Degree in any discipline.
- Excellent verbal and written communication skills (a neutral accent is preferred).
- A willingness to work in 24×7 rotational shifts, including weekends and holidays.
- The ability to work on-site in Bengaluru (remote work not available).
Salary Details
Infosys BPM offers competitive salary packages:
- For freshers: ₹2.5 LPA – ₹3.6 LPA.
- For candidates with 1-2 years of experience: ₹3.8 LPA – ₹4.5 LPA.
- Additional perks include night shift allowances and performance bonuses.
How to Apply
Ready to take the plunge? Follow these simple steps:
1. Click the Application Link Provided below.
2. Fill out your personal and academic details in the application form.
3. Upload your updated resume and related documents.
4. Submit your application and keep an eye on your email for updates from Infosys BPM HR.
FAQs
1. Do I need prior experience for this role?
Not at all! The position is open to freshers as well as experienced candidates.
2. Is this a work-from-home opportunity?
No, the position requires you to work on-site in Bengaluru.
3. What shifts will I be working?
Expect to work in 24×7 rotational shifts, including weekends and holidays.
4. What qualifications do I need?
You must have a Bachelor’s degree in any discipline.
Important Links
Disclaimer
We do not charge any fee; this information is for informational purposes only and has been sourced from official websites.
In conclusion, if you are enthusiastic about technology and customer service, the Service Desk – Voice Process position at Infosys BPM is an ideal opportunity to shape your future in the IT industry. Don’t miss your chance to be part of a reputable organization and begin your journey today!
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