Hi friends! Are you ready to jumpstart your career in IT support? Genpact is on the lookout for a passionate Process Associate – Service Desk L1 to provide exceptional technical assistance and troubleshooting for end-users. Join a thriving team in Hyderabad and become part of a company that values innovation, growth, and inclusion.
Process Associate – Service Desk L1 at Genpact
| Job Role | Process Associate – Service Desk L1 |
|---|---|
| Company | Genpact |
| Qualification | Graduate in any stream |
| Experience | 0 – 1 year |
| Salary | Not Disclosed |
| Job Type | Full Time, Permanent |
| Location | Hyderabad |
| Skills/Requirements | PC/Laptop proficiency, basic networking, and strong communication skills |
Job Summary
Are you passionate about delivering top-notch customer service? As a Process Associate – Service Desk L1 at Genpact, you’ll be the frontline support for end-users facing hardware, software, and network-related challenges. The role challenges you to think on your feet while providing timely solutions to technical inquiries, all within a hybrid work model!
Key Responsibilities
- Assist end-users via phone, chat, and web tickets, addressing their queries and concerns effectively.
- Maintain comprehensive logs of customer interactions in the ticketing tool.
- Diagnose and resolve hardware issues related to desktops, laptops, and mobile devices.
- Provide first-level assistance for printing-related problems.
- Utilize troubleshooting skills for operating systems and standard office suites.
Preferred Qualifications
- Graduates in any field are welcomed.
- Strong communication skills to interact effectively with non-technical audiences.
- Basic understanding of technical issues including PC/Laptop, fundamental networking, and operating systems.
- Ability to multitask and manage multiple customer inquiries simultaneously.
Why Join Genpact?
Genpact isn’t just any workplace; it’s a platform for growth. By joining, you can:
- Participate in AI-first transformations and work with innovative solutions.
- Enjoy a culture built on values like integrity, respect, and collaboration.
- Benefit from comprehensive training programs, mentorship, and opportunities for advancement.
- Work alongside top industry experts in a dynamic environment.
How to Apply
To take the first step toward this exciting opportunity:
- Click the Application Link Provided below.
- Complete the application form with accurate details.
- Prepare for a potential interview by researching Genpact’s services and values.
Important Links
FAQs
1. What is the working model for this position?
The position follows a hybrid work model, with 3 days in-office work required.
2. Is prior experience necessary?
No, the role is suitable for fresh graduates with no prior experience required.
3. What are the working hours?
Shifts vary, with the first shift starting at 10:00 PM IST and the second at 5:00 AM IST.
4. What skills are necessary for success in this role?
Strong communication, basic IT knowledge, and excellent customer service skills are essential.
Genpact is an Equal Opportunity Employer. We do not charge any fee; this information is for informational purposes only and has been sourced from official websites.