Process Associate – Customer Service at Genpact
Job Overview
| Job Role | Process Associate – Customer Service |
|---|---|
| Company | Genpact |
| Qualification | Graduate (Any Discipline) |
| Experience | 0 – 3 years |
| Salary | Not Disclosed |
| Job Type | Full Time, Permanent |
| Location | Hyderabad |
| Skills/Requirements | Analytical capabilities, Customer Service skills, Effective communication |
Job Summary
As a Process Associate at Genpact, you will play a crucial role in delivering exceptional customer service and support. Your primary responsibility will be to address customer queries while providing data collection support and ensuring a deep understanding of client processes. This role offers a chance to work with cutting-edge technologies and innovative solutions, making it an exciting opportunity for growth.
Responsibilities
- Respond promptly to customer inquiries and concerns.
- Support data collection to aid in account recovery for end-users.
- Maintain thorough knowledge of client processes and policies.
- Reproduce customer issues and escalate product bugs.
- Deliver outstanding customer service consistently.
- Exhibit critical thinking and analytical skills.
- Work effectively, both independently and as part of a collaborative team.
Qualifications
Minimum qualifications:
- Graduate (Any Discipline)
- Freshers are welcome to apply.
Preferred qualifications:
- Experience in a customer service role (chat/email/voice) is a plus.
- Strong probing and analytical skills to understand customer needs.
- Excellent written English proficiency with a neutral accent.
- Ability to work on a flexible schedule, including weekends.
Why Join Genpact?
- Be a transformation leader: Work at the forefront of AI and digital innovation.
- Make an impact: Contribute to solving significant business challenges.
- Accelerate your career: Gain hands-on experience and continuous learning opportunities.
- Work with the best: Collaborate with over 140,000 visionary thinkers and problem-solvers.
- Thrive in a values-driven culture: Join a team that values integrity, curiosity, and innovation.
How to Apply
Ready to jump-start your career with Genpact? Follow these steps:
- Click the Application Link Provided below.
- Fill out the application form with your details.
- Submit your resume and cover letter, showcasing your skills and experience.
- Await a response from the recruitment team for the next steps in the process.
FAQs
- What qualifications do I need to apply? A graduate degree in any discipline is required, and freshers can apply.
- Is previous experience required for this role? While prior experience in customer service is a plus, it is not mandatory.
- What is the work schedule? Flexibility is needed, including the possibility of weekend shifts.
- Where is the job located? This position is based in Hyderabad.
Important Links
Disclaimer: We do not charge any fee; this information is for informational purposes only and has been sourced from official websites.