Hi friends, if you’re looking to jumpstart your career in a dynamic and innovative environment, Genpact is seeking a Process Associate to join their team in Hyderabad. This position offers a wonderful opportunity to work in the fast-paced, tech-driven world of customer care, supporting clients and solving real-world problems.
Process Associate at Genpact
Job Overview
| Job Role | Process Associate |
|---|---|
| Company | Genpact |
| Qualification | Graduation in any discipline (preferred B.Tech) |
| Experience | 0 – 2 years |
| Salary | Not Disclosed |
| Job Type | Full Time, Permanent |
| Location | Hyderabad |
| Skills/Requirements | Customer support experience, technical skills, effective communication |
Job Summary/Overview
The Process Associate role at Genpact involves efficiently managing customer queries via multiple chat channels and providing outstanding support for various technical issues related to their services. This position is designed for those who are eager to engage in meaningful work that shapes the future of customer care.
Responsibilities
- Handle multiple customer chats simultaneously (3+ chats at once).
- Respond to customer queries and issues in a timely manner.
- Provide solutions based on available help articles within company policies.
- Replicate customer issues and report necessary bugs or suggestions.
- Deliver exceptional service to customers.
- Collaborate with internal departments to provide required information and support.
- Handle technical queries related to Domain, Hosting, Server, SSL, Email, and other related products.
- Maintain a deep understanding of client processes and policies.
- Upskill regularly to enhance knowledge and support capabilities.
- Identify opportunities to upsell relevant products to customers.
Qualifications We Seek in You
Minimum Qualifications:
- Graduation in any discipline (B.Tech preferred).
- Freshers are encouraged to apply.
- Knowledge of Email Clients and Internet Technology basics.
- Relevant experience in customer support through phone preferred.
Preferred Qualifications:
- Effective probing and analytical skills.
- Customer-centric analytical thinking.
- Excellent proficiency in written English with a neutral accent.
- Ability to work flexible hours including weekends.
- Typing speed of 40-45 words per minute with at least 80% accuracy.
How to Apply
Interested in joining Genpact as a Process Associate? Follow these simple steps to apply:
- Click the Application Link Provided below.
- Submit your resume and cover letter highlighting your qualifications.
- Stay updated on your application status through email notifications.
FAQs
1. What is the work environment like at Genpact?
The work environment at Genpact is dynamic and innovative, encouraging collaboration and creativity.
2. Is prior experience necessary for this role?
No, freshers are eligible and encouraged to apply as there will be ample training provided.
3. What typing speed is required for applicants?
Applicants should have a typing speed of 40-45 words per minute with at least 80% accuracy.
4. Are there any fees involved in the application process?
No, Genpact does not charge any fees for processing job applications.
Important Links
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Disclaimer: We do not charge any fee; this information is for informational purposes only and has been sourced from official websites.