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Hi friends! Are you ready to step into an exciting opportunity with a leading name in technology services? Genpact is on the lookout for passionate individuals to fill the role of Process Associate in Hyderabad. If you’re enthusiastic about customer care and want to work in a fast-paced tech-driven environment, this could be the perfect job for you.
Process Associate at Genpact
Job Overview
| Job Role | Process Associate |
|---|---|
| Company | Genpact |
| Qualification | Graduation in any discipline |
| Experience | 0 – 2 years |
| Salary | Not Disclosed |
| Job Type | Full Time, Permanent |
| Location | Hyderabad |
| Skills/Requirements | Customer support experience, technical skills, typing speed |
Job Summary/Overview
The Process Associate role at Genpact involves handling multiple customer chats, answering queries, and supporting technical issues. This position not only enables you to enhance your customer interaction skills but also gives you an opportunity to be part of a company that is at the forefront of digital innovation.
Key Responsibilities
- Manage multiple customer chats simultaneously (3+ active chats).
- Respond promptly to customer queries and issues.
- Provide solutions based on available help articles and policies.
- Replicate and report customer issues, bugs, and suggestions.
- Ensure excellent service delivery to customers.
- Collaborate with internal departments to provide necessary information and support.
- Address technical queries related to various online services (domain, hosting, SSL, email, etc.).
- Showcase a strong work ethic while working independently and as part of a team.
- Maintain a thorough understanding of client processes and policies.
- Upskill regularly to enhance knowledge and support capabilities.
- Upsell relevant products to new customers based on their needs.
Qualifications We Seek
Minimum Qualifications
- Graduation in any discipline (preferably B.Tech or any tech/non-tech degree with a computer course/certification).
- Freshers are welcome to apply.
- Knowledge of email clients and basics of internet technology (websites, domains, hosting, security, etc.).
- Customer support experience via phone and basic sales techniques.
Preferred Skills
- Effective probing and analytical skills.
- Customer-centric analytical abilities.
- Strong proficiency in written English with a neutral accent.
- Flexibility to work on varying schedules, including weekends.
- Typing speed of 40-45 words per minute with over 80% accuracy.
How to Apply
To apply for the Process Associate position at Genpact, follow these simple steps:
1. Click the application link provided below.
2. Fill in your details and submit your application.
3. Keep an eye on your email for further communication from the Genpact recruitment team.
Important Links
FAQs
1. What qualifications do I need to apply for this role?
You need to have a graduation degree in any discipline, preferably with a tech background, and knowledge of email clients and internet technologies.
2. Is previous experience required?
No, freshers are encouraged to apply, though relevant customer support experience is a plus.
3. What skills are emphasized for this role?
Strong communication skills, technical knowledge, and the ability to manage multiple tasks simultaneously are essential.
4. What kind of work environment can I expect at Genpact?
Genpact promotes innovation, collaboration, and a dynamic work culture that encourages professional growth.
Disclaimer: We do not charge any fee; this information is for informational purposes only and has been sourced from official websites.