Hi friends, are you looking for an exciting opportunity to work in the International Voice Process? Foundever is hiring talented individuals for their customer service team in Hyderabad. If you have excellent communication skills and a desire to grow in an inclusive workplace, this is a fantastic opportunity for you!
Foundever: Join Our International Voice Process Team
| Job Role | International Voice Process Associate |
|---|---|
| Company | Foundever |
| Qualification | High School Diploma or equivalent |
| Experience | 0 – 3 years |
| Salary | 2.75 – 3.25 Lacs P.A. |
| Job Type | Full Time, Permanent |
| Location | Hyderabad |
| Skills/Requirements | Strong communication skills, customer service oriented |
Job Summary/Overview
As an International Voice Process Associate at Foundever, you will deliver exceptional customer service primarily through inbound and outbound calls. Your role will involve addressing healthcare policy inquiries and providing benefits and claims information, making it a rewarding position where you can truly help others.
Responsibilities
- Deliver accurate and comprehensive benefits and claims information to customers.
- Respond to inquiries regarding policy coverage and claim status.
- Utilize multiple electronic systems efficiently for accurate responses.
- Research options related to claim status and other policy inquiries.
- Enhance relationships with customers and maintain professionalism.
- Handle customer inquiries via email and live chat in a timely manner.
- Actively listen to customer needs and resolve issues effectively.
- Ensure adherence to client program processes and policies.
- Maintain accurate customer records and document call resolutions.
- Follow all required scripts and attend scheduled training sessions.
How to Apply
Interested candidates can follow these simple steps:
1. Click the Application Link Provided below.
2. Fill out the application form and upload your resume.
3. Prepare for the interview process, which includes HR screening, an online assessment, a manual voice assessment, and an operations interview.
FAQs
- What qualifications do I need to apply?
You need a high school diploma or equivalent qualification. Any degree is preferred. - Is there any experience required?
No, we welcome both freshers and experienced candidates with excellent English communication skills. - What is the salary range for this position?
Foundever offers a competitive salary ranging from 2.75 to 3.25 Lacs per annum. - What are the working hours?
You will primarily work during US business hours with a 5-day work week.
Important Links
Disclaimer
We do not charge any fee; this information is for informational purposes only and has been sourced from official websites.
This position at Foundever is not just a job—it’s a step towards a rewarding career in customer service, where you can make a real impact! Don’t miss out on this amazing opportunity!