Hi friends, if you’re looking to kickstart your career in the vibrant field of customer service, we have an exciting opportunity for you! Foundever, a leader in the customer experience industry, is hiring for the International Voice Process in Hyderabad. This role promises a competitive salary and a supportive work environment that values your growth and well-being.
Foundever: Career Opportunity in International Voice Process
| Job Role | Details |
|---|---|
| Company | Foundever |
| Qualification | High School Diploma or equivalent |
| Experience | 0 – 5 years |
| Salary | 3 – 3.5 Lacs P.A. |
| Job Type | Full Time, Permanent |
| Location | Hyderabad |
| Skills/Requirements | Exceptional communication skills in English |
Job Summary
This role involves providing exceptional customer service primarily through inbound calls, where you will address inquiries related to healthcare policy provisions. You’ll also handle outbound calls as per client-specific processes, making this an exciting opportunity to engage with customers while enhancing your communication skills.
Responsibilities
- Provide accurate information regarding benefits and claims to customers.
- Respond to queries related to policy coverage and claim statuses.
- Conduct research on insured policies and assist with provider information.
- Maintain customer records and document call resolutions accurately.
- Utilize various electronic systems to provide complete responses.
- Ensure first call resolution by effectively solving customer issues.
- Cultivate a positive relationship with customers and enhance their experience.
- Follow all company policies and procedures diligently.
Requirements
- High School Diploma or equivalent; graduates are preferred.
- Strong verbal and written communication skills in business English.
- Ability to handle multiple tasks in a fast-paced environment.
- Strong interpersonal skills for effective customer interaction.
- Willingness to work during US business hours.
How to Apply
To apply for this position, follow these steps:
1. Click the Application Link Provided below.
2. Prepare a resume highlighting your qualifications.
3. Attend the walk-in interview between February 16th and 21st from 11:30 AM to 4:30 PM at Cyberpearl, Ground Floor, 2nd Block, Hitech City, Madhapur, Hyderabad 500081.
4. Mention the job posting in your CV.
Frequently Asked Questions (FAQs)
1. What is the salary range for this position?
The salary for this role ranges from 3 lakh to 3.5 lakhs per annum.
2. Is there any specific qualification required?
A High School Diploma or equivalent is required; however, any degree is preferred.
3. What are the working hours?
You will primarily work during US business hours, with rotating days off.
4. Are there any additional benefits?
Yes, there is a free transportation service available for commutes within a 30km radius.
Important Links
Disclaimer
We do not charge any fee; this information is for informational purposes only and has been sourced from official websites.
Are you ready to take the next step in your career? Join Foundever and help create memorable experiences for customers!