Hi friends! Are you looking for an exciting opportunity in the customer service industry? Foundever is hiring for the International Voice Process in Hyderabad, and they want enthusiastic individuals to be part of their dynamic team. Below, you’ll find all the details you need to apply to join this amazing company!
Foundever: Your Gateway to a Rewarding Career
| Job Role | International Voice Process – Customer Retention |
|---|---|
| Company | Foundever |
| Qualification | High School Diploma or equivalent required |
| Experience | 0 – 5 years |
| Salary | ₹3 to ₹3.5 Lakhs P.A. |
| Job Type | Full-Time, Permanent |
| Location | Hyderabad |
| Skills/Requirements | Exceptional communication skills in English and customer service orientation |
Job Summary/Overview
The role of Customer Retention in the International Voice Process at Foundever is all about delivering exceptional customer service. You’ll primarily interact with customers through inbound calls, addressing inquiries regarding healthcare policies, and providing accurate information about their benefits. This position provides a fantastic work-life balance, a competitive salary, and the chance to grow within a supportive team environment.
Responsibilities and Requirements
- Information Delivery: Offer comprehensive information about benefits and claims to customers.
- Query Resolution: Address inquiries related to policy coverage and claims over the phone.
- Research & Support: Assist customers by researching policy options and claim statuses.
- System Navigation: Utilize multiple systems to provide accurate information.
- Relationship Management: Build rapport with customers and enhance their experiences.
- Escalation Management: Direct any unresolved customer issues to the relevant team.
- Documentation: Maintain accurate records of customer interactions and resolutions.
How to Apply
If this sounds like the perfect career opportunity for you, follow these steps to apply:
1. Click the Application Link Provided below.
2. Prepare your CV and ensure you mention the Job Posting when you come for the walk-in interview.
3. Attend the walk-in interview during the specified dates.
Important Links
FAQs
1. What is the minimum education requirement?
The minimum requirement is a High School Diploma or an equivalent qualification.
2. Is prior experience necessary for this role?
No, both freshers and experienced candidates are welcome to apply.
3. What benefits does Foundever offer?
Foundever offers a competitive salary, free transportation within a 30km radius, and a supportive work environment.
4. What are the working hours?
The role typically aligns with US business hours, adhering to a 5-day work week.
Disclaimer
We do not charge any fee; this information is for informational purposes only and has been sourced from official websites.