hi friends, if you’re looking for an exciting opportunity in customer support, Firstsource is hiring! Join a dynamic team and help deliver exceptional service in a fast-paced environment. Check out the details below to see if you fit the role of a Customer Support Associate.
Firstsource: Customer Support Associate – Chat Process
Job Overview
| Job Role | Customer Support Associate |
|---|---|
| Company | Firstsource |
| Qualification | Minimum SSC (10th) Passed |
| Experience | 0 – 3 years |
| Salary | 2.75 – 3.75 Lacs P.A. |
| Job Type | Full Time, Permanent |
| Location | Hyderabad (Nanakramguda) |
| Skills/Requirements | Strong verbal and written English communication skills |
Job Summary/Overview
As a Customer Support Associate at Firstsource, you will be the first point of contact for customers, addressing their queries and providing effective resolutions. This role offers an exciting chance to enhance the overall customer experience. It’s a fantastic opportunity for individuals who are passionate about customer service and want to make a difference in the customer’s journey.
Responsibilities
- Respond to customer calls with various inquiries.
- Accurately update and process information in internal systems.
- Resolve customer issues efficiently and within stipulated timeframes.
- Take ownership of customer commitments and follow through.
- Coordinate with team members for unresolved customer queries.
- Maintain clear communication using simple English.
- Exhibit professionalism and courtesy in all interactions.
- Demonstrate empathy and respect towards customers.
- Engage in teamwork for optimal performance.
How to Apply
Click the Application Link Provided below:
- Visit the job application page.
- Fill out the required information.
- Submit your resume and any additional documents requested.
- Keep an eye on your email for updates regarding your application status.
FAQs
- Do I need prior experience to apply?
While experience is not mandatory, candidates with at least one year in a BPO environment are preferred. - What are the working hours for this position?
The role may require flexible working hours, including shifts. - Is there training provided?
Yes, comprehensive training will be provided to help you succeed in your role. - What benefits does Firstsource offer?
Firstsource provides various benefits, including health insurance, performance bonuses, and opportunities for professional growth.
Important Links
Disclaimer: We do not charge any fee; this information is for informational purposes only and has been sourced from official websites.
This is your chance to become a part of an established company and contribute to excellent customer service. Don’t miss out—apply today with Firstsource!