Hi friends! Are you looking to jumpstart your career in customer support? Firstsource is currently hiring for the position of Customer Support Associate in the Voice Process, offering an exciting opportunity to join a leading Business Process Management company.
Customer Support Associate – Voice Process at Firstsource
| Job Role | Customer Support Associate – Voice Process |
|---|---|
| Company | Firstsource |
| Qualification | Minimum SSC (10th) passed |
| Experience | 0 – 4 years |
| Salary | Not Disclosed |
| Job Type | Full Time, Permanent |
| Location | Hyderabad (Nanakramguda) |
| Skills/Requirements | Strong verbal and written English communication, problem-solving skills, and teamwork abilities |
Job Summary/Overview
As a Customer Support Associate at Firstsource, you will be responsible for responding to customer queries and ensuring they receive timely and effective solutions. This role is unique as it allows you to directly impact customer satisfaction while being part of a dynamic team dedicated to enhancing client experience.
Responsibilities/Requirements
- Handle inbound customer calls on various issues.
- Accurately update and process customer information in the system.
- Provide timely resolutions to customer problems.
- Take ownership of customer commitments and follow through effectively.
- Communicate clearly and empathetically with customers using simple English.
- Collaborate with team members for complex queries that require additional assistance.
- Exhibit professionalism and integrity while dealing with customers.
How to Apply
Getting started with your application is easy!
1. Click the Application Link Provided below.
2. Fill in your details on the application form.
3. Submit your application and get ready to join a fantastic team at Firstsource!
Important Links
FAQs
What qualifications are needed for the Customer Support Associate role at Firstsource?
The minimum qualification required is an SSC (10th) pass, along with experience in the BPO sector preferred.
What are the key skills required for this position?
Strong verbal and written English communication, problem-solving abilities, and teamwork skills are essential for success in this role.
Is there a specific experience required for this job?
Applicants can be freshers or have up to 4 years of experience in a relevant field, particularly in BPO.
What is the work environment like at Firstsource?
Firstsource prides itself on being a collaborative and supportive workplace, committed to employee growth and customer satisfaction.
Conclusion
Joining Firstsource as a Customer Support Associate provides a fantastic opportunity to start your career in a well-respected company. With a focus on customer experience and a supportive team environment, your contributions will be valued and recognized.
Disclaimer: We do not charge any fee; this information is for informational purposes only and has been sourced from official websites.