Hi friends! Are you on the lookout for an exciting career opportunity with a leading fintech company? Ditto is hiring freshers for the position of Customer Service Quality Executive. This remote role offers a chance to jumpstart your career while working from the comfort of your home. If you’re detail-oriented and eager to ensure top-notch customer service, read on to discover all the details!
Ditto Hiring Freshers for Customer Service Quality Executive
Job Overview
| Job Role | Customer Service Quality Executive |
|---|---|
| Company | Ditto |
| Qualification | Any Graduate |
| Experience | 0–3 years (Freshers welcome) |
| Salary | ₹4.54 LPA |
| Job Type | Full-time, Remote |
| Location | Work From Home |
| Skills/Requirements | Excellent communication skills, analytical mindset, attention to detail |
Job Summary/Overview
In this role, you will monitor and evaluate the quality of customer interactions handled by insurance advisors, ensuring that Ditto maintains its high standards in customer service. This position is perfect for those who want to start a meaningful career in customer experience and operations.
Key Responsibilities
As a Customer Service Quality Executive, your responsibilities will include:
- Monitoring calls and evaluating customer-advisor interactions to ensure quality and accuracy of recommendations.
- Providing actionable insights to enhance communication and customer satisfaction.
- Developing and implementing internal quality guidelines.
- Collaborating with customer advisors and leadership to ensure outstanding service delivery.
- Offering constructive feedback to advisors to improve user experience.
- Gathering data insights and reporting on advisor performance and customer sentiment trends.
Educational Qualification and Eligibility
Ditto welcomes candidates from any educational background. However, you must possess:
- A bachelor’s degree in any stream.
- Strong communication and analytical skills.
- A detail-oriented approach and a passion for customer satisfaction.
No prior experience in the insurance industry is needed, as Ditto provides all necessary training after selection.
Salary Details
- CTC: ₹4,54,600 per annum (Approx. ₹4.5 LPA).
- Type: Full-time, Permanent.
- Work Mode: 100% Remote.
- Benefits: Health insurance for you and your family, internet reimbursement, and performance-based incentives.
How to Apply
Interested in applying? Follow these steps:
- Click the application link provided below.
- Visit Ditto’s official careers page and find the Customer Service Quality Executive role.
- Fill out your personal and academic details.
- Upload your updated resume in PDF format.
- If shortlisted, you’ll receive an email invitation to record a Short Video Resume.
- After submitting your video, successful candidates will be contacted for further interviews.
Important Links
FAQs
1. What is the role of a Customer Service Quality Executive at Ditto?
As a Quality Executive, you will evaluate customer interactions and ensure high service quality.
2. Is this position open to freshers?
Yes, Ditto welcomes freshers with up to 3 years of experience to apply.
3. Are any specific qualifications required?
A bachelor’s degree in any field is preferred, along with strong communication skills.
4. Can I work from anywhere?
Absolutely! This is a 100% remote job, giving you the flexibility to work from home.
Disclaimer
We do not charge any fee; this information is for informational purposes only and has been sourced from official websites.
Embark on your career journey with Ditto today!