Hi friends, if you’re looking for an exciting opportunity in customer service, Bigbasket is currently hiring for the position of Customer Support Associate. This role offers a dynamic work environment with a hybrid model, competitive salary, and the chance to be part of a leading company in the grocery delivery industry.
Customer Support Associate at Bigbasket
| Job Role | Customer Support Associate |
|---|---|
| Company | Bigbasket |
| Qualification | 12th or Diploma and above |
| Experience | 0 – 4 years |
| Salary | 2 – 2.5 Lacs P.A. |
| Job Type | Full Time, Permanent |
| Location | Hyderabad |
| Skills/Requirements | Fluency in English, Hindi, and Telugu; Strong communication skills |
Job Summary/Overview
As a Customer Support Associate at Bigbasket, your primary responsibility will be to assist customers through various communication channels. You will play a crucial role in ensuring customer satisfaction and retention in a fast-paced, friendly work environment. This position is ideal for recent graduates or those seeking to start their careers in the business process outsourcing (BPO) industry.
Responsibilities/Requirements
- Provide exceptional customer service through voice support.
- Communicate fluently in English, Hindi, and Telugu.
- Handle inquiries effectively to ensure customer satisfaction.
- Maintain a positive and professional attitude while interacting with customers.
- Work within a hybrid model, with initial months in the office followed by the possibility of remote work based on performance.
- Freshers are encouraged to apply; however, BPO experience will be considered for those with a BE/BTech/PG qualification.
How to Apply
If you’re interested in this exciting opportunity, follow these steps to apply:
1. Click the Application Link Provided below.
2. Complete the necessary details in the application form.
3. Submit your application and prepare for the next steps in the hiring process.
FAQs
1. What are the working hours for this position?
The position operates during the day shift, allowing for a healthy work-life balance.
2. Are there any specific educational qualifications required?
The minimum requirement is 12th grade or a diploma. Please note, BE/BTech or PG qualifications won’t be considered unless accompanied by relevant BPO experience.
3. Is prior experience in customer support necessary?
No, fresh graduates and those with up to 4 years of experience are welcome to apply!
4. Where is the job located?
The job is based in Hyderabad, offering a hybrid work model that includes both in-office and remote work after the initial period.
Important Links
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