Hi friends! If you’re looking for an exciting opportunity in customer service, PhonePe is hiring! Join India’s leading digital payments company as an Advisor for Service Recovery and make a meaningful impact on customer experiences.
Advisor, Service Recovery Reds at PhonePe
Job Overview
| Job Role | Advisor, Service Recovery Reds |
|---|---|
| Company | PhonePe |
| Qualification | Graduation (10+2+3) Mandatory |
| Experience | 0 – 2 years in a customer-facing role |
| Salary | Competitive |
| Job Type | Full-time |
| Location | Bengaluru |
| Skills/Requirements | Excellent communication, multitasking abilities, customer-oriented |
Job Summary/Overview
As an Advisor in Service Recovery at PhonePe, you will play a crucial role in enhancing customer experiences. Your primary responsibility will be to address and resolve customer issues efficiently while continuously exploring innovative ways to improve their journey with PhonePe.
Key Responsibilities
- Act with integrity and prioritize customer needs in every interaction.
- Handle basic queries related to PhonePe accounts and transactions.
- Flexibly navigate between phone and data channels to provide support.
- Follow process guidelines to ensure timely resolutions.
- Build trust with customers through effective communication.
- Meet daily and hourly productivity targets.
- Utilize internal resources to drive fast resolutions.
- Appropriately escalate issues with the help of relevant teams.
- Recommend improvements to processes for better efficiency.
- Engage with customers to educate them on leveraging PhonePe effectively.
Ideal Candidate Profile
The ideal candidate will:
- Possess excellent written and verbal communication skills.
- Demonstrate good learnability and active listening abilities.
- Have a strong customer orientation and adaptability to various scenarios.
- Be a team player, open to feedback and flexible in approach.
- Exhibit strong multitasking, prioritization, and time management skills.
- Be proficient in both English and Hindi; additional South Indian languages are a plus.
- Have 0-2 years of experience in a customer-facing role.
How to Apply
Click the application link provided below:
- Fill in your details as requested on the application form.
- Attach your resume and cover letter as specified.
- Provide your educational and employment history.
- Submit the application to be considered for the role.
FAQs
What is the working environment like at PhonePe?
The work culture at PhonePe is collaborative and supportive, providing employees with opportunities to thrive.
Are there any specific language requirements?
Proficiency in English and Hindi is required, with additional South Indian languages preferred.
What benefits does PhonePe offer its employees?
PhonePe provides numerous benefits including medical insurance, wellness programs, and parental support among others.
Can fresh graduates apply for this role?
Yes, fresh graduates with the required qualifications are encouraged to apply.
Important Links
Disclaimer: We do not charge any fee; this information is for informational purposes only and has been sourced from official websites.
