Hi friends! If you are seeking an exciting opportunity in customer support, Bigbasket is hiring Customer Support Associates. Join one of India’s largest online grocery stores for a chance to fast-track your career while delivering exceptional service.
Customer Support Associate at Bigbasket
| Job Role | Customer Support Associate |
|---|---|
| Company | Bigbasket |
| Qualification | Any (10+2, Diploma, Degree) |
| Experience | 0 – 2 years |
| Salary | 2 – 2.5 Lacs P.A. |
| Job Type | Full Time, Permanent |
| Location | Hyderabad, Kondapur |
| Skills/Requirements | Communication skills in English, Hindi & Telugu (or Marathi/Bengali), team player, flexibility for rotational shifts, and typing speed of 20-25 WPM. |
Job Summary/Overview
As a Customer Support Associate at Bigbasket, you will be the voice of the company, engaging with customers to resolve their concerns and enhance their shopping experience. The role combines both work-from-home and in-office flexibility, ensuring you maintain a healthy work-life balance while delivering excellent customer service.
Responsibilities
- Engage with customers over calls to resolve their queries and issues.
- Understand customer concerns accurately and follow established procedures for resolution.
- Maintain up-to-date knowledge about products and services offered by Bigbasket.
- Provide feedback on customer interactions to enhance service delivery.
- Collaborate with team members to ensure customer satisfaction.
Requirements
- Excellent communication skills in English, Hindi & Telugu (or Hindi & Marathi/Bengali).
- Age limit: 30 years.
- A positive attitude, commitment to work, and the ability to work in rotational shifts (06:00 AM to 11:45 PM).
- Proficiency in typing (20-25 WPM).
- Previous experience in a BPO sector is beneficial but not mandatory.
How to Apply
To apply for this exciting opportunity at Bigbasket, follow these steps:
1. Click the application link provided below.
2. Walk-in for an interview from July 2nd to July 9th, between 10:00 AM and 4:00 PM at the mentioned location.
3. Bring your CV, and be prepared for an interview!
4. Contact Shilpa Bonala at +91-9511921087 for any inquiries (please note, calls will not be answered).
Important Links
FAQs
- What languages are required for this role?
English, Hindi, and either Telugu, Marathi, or Bengali. - Is prior experience needed?
No, freshers are welcome, though experience in the BPO sector can be an advantage. - What is the work environment like?
You will work from the office for the first three months, followed by work-from-home arrangements with occasional office visits. - What are the working hours?
Rotational shifts between 06:00 AM to 11:45 PM for 9 hours every day.
Disclaimer: We do not charge any fee; this information is for informational purposes only and has been sourced from official websites.
