Hi friends! Are you searching for an exciting opportunity in customer service within the healthcare sector? Look no further! Tech Mahindra is on the lookout for enthusiastic individuals to join their dynamic team as Customer Service Representatives. This role not only allows you to enhance your communication skills but also provides a chance to make a meaningful difference in patients’ lives.
Customer Service Representative – Tech Mahindra
Job Overview
| Job Role | Customer Service Representative |
|---|---|
| Company | Tech Mahindra |
| Qualification | Degree / 10+3 years Diploma / +2 minimum |
| Experience | No prior experience required |
| Salary | ₹2,40,000 – ₹3,00,000 per year |
| Job Type | In Office |
| Location | Bangalore Urban |
| Skills/Requirements | Strong communication, customer service skills, attention to detail |
Job Summary/Overview
Tech Mahindra is searching for Customer Service Representatives who are passionate about providing exceptional patient care. In this unique role, you will directly impact patients’ experiences while working with a supportive team. You will handle calls, answer queries, and assist patients in booking appointments, all while enhancing your communication abilities in multiple languages.
Responsibilities
- Professionally handle inbound and outbound calls with excellent communication skills.
- Assist patients in booking appointments and answering their queries.
- Maintain accurate documentation of calls and patient information.
- Adhere to the process requirements for quality and average handling time (AHT).
- Stay updated on process knowledge and adapt to changes swiftly.
- Commit to punctuality and follow break schedules.
Requirements
- Fluency in Kannada, Assamese, Gujarati, Marathi, Tamil, Telugu, Bengali, Hindi, and English, as per regional requirements.
- Strong written and verbal communication skills with a neutral Indian accent.
- Keen attention to detail for checking patient information.
- Excellent interpersonal skills to build positive relationships with patients.
- Ability to work in a 24/7 environment with flexible shifts.
How to Apply
Click the Application Link Provided below:
1. Visit the link below to access the application form.
2. Fill out the required information and submit your application.
3. Ensure your resume highlights your relevant skills and experience.
Important Links
FAQs
1. What are the shift timings for this position?
The shift hours operate on a 24/7 basis for male employees and rotational day shifts for female employees, with any 9-hour login between 6 AM and 8 PM.
2. Is prior experience needed for this role?
No prior experience is required; we welcome candidates eager to learn and grow.
3. What languages do I need to speak?
You should be fluent in English and one or more regional languages, including Gujarati, Marathi, Assamese, or Bengali, depending on your location.
4. How can I contact if I have more questions?
We recommend reaching out to the organizers directly for any inquiries not answered in the job description.
We do not charge any fee; this information is for informational purposes only and has been sourced from official websites.
