Hi friends! Are you looking to jumpstart your career at a leading digital payments company? PhonePe is on the lookout for an Operations Associate in their VKYC team based in Bengaluru. If you are passionate about customer service and want to be part of a dynamic and innovative organization, keep reading!
PhonePe: Operations Associate, VKYC
| Job Role | Operations Associate, VKYC |
|---|---|
| Company | PhonePe Limited |
| Qualification | 10+2 Mandatory |
| Experience | 0 – 1 Years in a Customer Facing Role |
| Salary | Not Disclosed |
| Job Type | Full Time |
| Location | Bengaluru |
| Skills/Requirements | Excellent communication, Customer orientation, Flexibility, Multitasking |
Job Summary/Overview
As an Operations Associate on the VKYC team at PhonePe, you will be responsible for conducting video KYC for our customers. This role involves engaging with customers to enhance their experience through effective communication and problem-solving. If you’re looking for a role that combines technology with customer interactions and offers plenty of opportunities for skills development, this is it!
Responsibilities
- Prioritize the customer experience during every interaction.
- Handle cases that involve video calls.
- Follow process guidelines and ensure compliance.
- Build trust with customers through open and honest communication.
- Meet daily and hourly productivity goals.
- Utilize internal processes to resolve customer queries.
- Provide suggestions for process improvements.
Requirements
- Strong written and verbal communication skills.
- A willingness to learn and adapt to different scenarios.
- Active listening skills and the ability to handle objections effectively.
- Flexibility to work in a team environment and accept feedback.
- Ability to multitask, prioritize, and manage time efficiently.
- Proficiency in English, Hindi, and preferably South Indian languages.
How to Apply
To apply for this exciting opportunity at PhonePe, follow these simple steps:
1. Click the Application Link Provided below.
2. Fill out the application form with relevant details.
3. Submit your application and wait for further communication from PhonePe.
FAQs
- What is the work schedule? The role requires working six days a week with rotational week offs.
- Is prior experience required? No, freshers are welcome to apply but some experience in customer-facing roles is preferred.
- What benefits does PhonePe offer? Employees receive comprehensive medical and wellness benefits as well as support for parental leave and continuing education.
- Can I apply if I don’t speak South Indian languages? While proficiency in South Indian languages is preferred, it is not mandatory if you meet other qualifications.
Important Links
At PhonePe, we value diversity and inclusivity, ensuring equal opportunities for all employees. If you need any support during the application process, please let us know.
Disclaimer: We do not charge any fee; this information is for informational purposes only and has been sourced from official websites.