Hi friends, are you ready to kickstart an exciting career with a leading technology company? Join Genpact as a Process Associate in Customer Care, where innovation meets opportunity!
Genpact – Process Associate Job Opportunity
| Job Role | Process Associate |
|---|---|
| Company | Genpact |
| Qualification | Graduation in any discipline |
| Experience | 0 – 2 years |
| Salary | Not Disclosed |
| Job Type | Full Time, Permanent |
| Location | Hyderabad |
| Skills/Requirements | Customer Support, Email Clients, Basics of Internet Technology |
Job Summary/Overview
As a Process Associate at Genpact, you will play a vital role in providing top-notch customer service through digital channels. This position offers a unique opportunity to work in a dynamic environment where you can enhance your skills while contributing to innovative tech solutions.
Responsibilities & Requirements
- Handle multiple customer chats (3+ active chats simultaneously).
- Respond to customer queries and issues promptly.
- Provide solutions based on available help articles and policies.
- Replicate customer issues and document bugs/suggestions.
- Deliver exceptional service to all customers.
- Collaborate with internal teams to support customer needs.
- Assist with technical queries related to domain, hosting, servers, and email.
- Exhibit a strong work ethic in both independent and collaborative settings.
- Maintain a thorough understanding of client processes and policies.
- Continuously upskill to enhance knowledge and offer better support.
- Upsell relevant products based on customer needs.
Qualifications We Seek
- Graduation in any discipline (Preferred: B.Tech or technical degree with computer course/certification).
- Freshers are welcome to apply.
- Knowledge of email clients and basics of internet technologies.
- Prior experience in customer support and sales techniques is advantageous.
- Strong analytical skills and a customer-centric approach.
- Excellent proficiency in written English with a neutral accent.
- Ability to work a flexible schedule, including weekends.
- Typing speed of 40-45 words per minute with high accuracy.
How to Apply
To apply for this exciting opportunity, follow these simple steps:
1. Click the Application Link provided below.
2. Fill out your application form with the required details.
3. Submit your application and wait for our team to contact you.
Important Links
FAQs
- What is the expected salary for this position? The salary for this role is not disclosed.
- Is prior experience required? No, freshers are encouraged to apply.
- Will there be training provided? Yes, Genpact offers training programs to enhance skills.
- What is the work schedule like? Flexibility in scheduling is required, including weekends.
Genpact is an Equal Opportunity Employer and does not discriminate based on any protected characteristic. We do not charge any fee; this information is for informational purposes only and has been sourced from official websites.