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Technical Support Executive at Teleperformance (TP)
| Job Role | Technical Support Executive |
|---|---|
| Company | Teleperformance (TP) |
| Qualification | Undergraduate/Postgraduate (No graduation requirement) |
| Experience | 0 – 4 years |
| Salary | 1.75 – 2.25 Lacs P.A. |
| Job Type | Full Time, Permanent |
| Location | WFH (Gurgaon based) |
| Skills/Requirements | Customer service experience, strong communication skills, proficiency in chat and email support |
Job Summary
As a Technical Support Executive at Teleperformance (TP), you will play a crucial role in assisting international customers via various support channels such as calls, emails, and chats. You will troubleshoot technical issues, offer product solutions, and maintain customer interaction records using CRM software, ensuring a smooth experience for the clients.
Key Responsibilities
- Provide customer support through multiple channels including calling, email, and chat.
- Handle international customer inquiries focusing on blended processes.
- Offer tailored product solutions based on customer needs.
- Maintain accurate records of customer interactions using CRM software.
- Collaborate with internal teams to resolve complex issues.
Desired Candidate Profile
- 0-4 years of experience in BPO Customer Service or a related field.
- Strong communication skills for effective customer interaction.
- Able to multitask in a fast-paced environment.
- Proficient in International Chat Process and Non-Voice Process.
- Open to graduates, postgraduates, or pursuing candidates (availability for 3 months without leave).
- Freshers are encouraged to apply.
- Must be comfortable with night shifts.
How to Apply
To join the dynamic team at Teleperformance (TP), follow these simple steps:
1. Click the Application Link Provided below.
2. Ensure your resume highlights relevant experience.
3. Prepare for a discussion by reflecting on your strengths and experiences.
4. Submit your application and await a response from the HR team.
Important Links
Frequently Asked Questions (FAQs)
1. What qualifications are needed for the Technical Support Executive role?
The position requires no specific graduation but a background in customer service is preferred.
2. Is this a remote job?
Yes, this position is work-from-home, allowing you to work from the comfort of your home.
3. Are freshers eligible to apply?
Absolutely! Fresh graduates or those pursuing their studies are welcome to apply.
4. What are the working hours for this role?
The role includes night shifts, with six working days each week and one rotational day off.
Join Teleperformance (TP) and kick-start your career in the exciting world of customer support. Don’t miss this opportunity!
Disclaimer: We do not charge any fee; this information is for informational purposes only and has been sourced from official websites.
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