Hi friends! Are you ready to take your first step into the exciting world of IT? Wipro is looking for dedicated individuals to fill the role of Service Desk Analyst L1. This is a fantastic opportunity for both fresh graduates and those with some experience in customer support to join a multinational leader in technology and consulting.
Service Desk Analyst L1 at Wipro
| Job Role | Service Desk Analyst L1 |
|---|---|
| Company | Wipro |
| Qualification | Any Graduate |
| Experience | 0 – 1 year |
| Salary | 2.5 – 3.5 Lacs P.A. |
| Job Type | Full Time, Permanent |
| Location | Hyderabad |
| Skills/Requirements | Strong communication skills, basic IT troubleshooting knowledge |
Job Summary/Overview
As a Service Desk Analyst L1 at Wipro, you’ll provide essential support to end users by addressing IT incidents and application issues. This role offers an excellent platform for enhancing your technical support skills while working in a dynamic environment with a commitment to professional growth.
Responsibilities
- Assist end users with application queries, system administration, and network concerns.
- Diagnose, prioritize, troubleshoot, and resolve IT incidents via calls, chats, emails, or walkins.
- Identify and escalate urgent tickets requiring immediate attention.
- Log all interactions and document activities accurately in the incident management tool.
- Handle and efficiently resolve helpdesk requests.
Requirements
- Any fresher graduate or candidate with experience in Service Desk/Customer Support.
- Excellent verbal and written communication skills.
- A basic understanding of technical troubleshooting.
- Must possess all educational documents (Provisional + all Marks Memos).
- Immediate joiners are preferred.
How to Apply
To pursue this fantastic opportunity, follow these steps:
1. Click the application link provided below.
2. Prepare your updated resume and one government-issued ID proof for the walk-in interview.
3. Arrive on time as only the first 100 candidates will be admitted.
4. Note that personal laptops are not allowed, and pursuing candidates are not eligible.
Important Links
FAQs
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What qualifications are needed for this position?
Any fresher graduate is encouraged to apply, alongside those with customer support experience. -
What skills do I need?
Strong communication skills and a basic understanding of IT troubleshooting are required. -
Is this a work-from-home job?
No, this position requires you to work from the office five days a week. -
What are the working hours?
The role involves a 9.5-hour workday with rotational shifts, including night shifts as needed.
If you’re ready to dive into the world of IT at Wipro, don’t hesitate to apply! We look forward to welcoming the next wave of talent on board.
Disclaimer: We do not charge any fee; this information is for informational purposes only and has been sourced from official websites.