Hi friends! Are you looking for an exciting career opportunity in the customer service industry? Foundever is hiring for an International Voice Process role in Hyderabad! With a commitment to delivering exceptional customer experiences, this position offers competitive pay and a supportive work environment. Read on to discover more about this great opportunity!
Foundever: Now Hiring for International Voice Process
| Job Role | Customer Retention – Voice / Blended |
|---|---|
| Company | Foundever |
| Qualification | High School Diploma or equivalent required |
| Experience | 0 – 5 years |
| Salary | 3 to 3.5 Lacs P.A. |
| Job Type | Full Time, Permanent |
| Location | Hyderabad |
| Skills/Requirements | Fluent in English, excellent communication skills |
Job Summary/Overview
The role entails providing outstanding customer service primarily through inbound calls. You will assist customers with inquiries about healthcare policy provisions and perform outbound calls as needed according to client specifications. What sets this position apart is the opportunity to work during U.S. business hours while enjoying a balanced work-life schedule.
Responsibilities/Requirements
- Deliver accurate benefits and claims information to customers.
- Respond to queries about policy coverage, claim status, and related concerns.
- Conduct research regarding insured policies and provider information.
- Navigate multiple systems to provide precise responses transparently.
- Strengthen customer relationships through effective communication and service.
- Handle multichannel support, including calls, emails, and live chats efficiently.
- Resolve issues on the first call to enhance customer satisfaction.
- Maintain confidentiality and adhere to company policies at all times.
How to Apply
To become a part of Foundever and embark on a rewarding career journey, follow these steps:
1. Click the Application Link Provided below.
2. Prepare your CV, ensuring to mention the job posting when you arrive for the walk-in interview.
3. Attend the interview on the scheduled dates: 27 January to 31 January from 11:30 AM to 4:30 PM at Cyberpearl, Ground Floor, 2nd Block, Hitech City, Madhapur, Hyderabad.
FAQs
1. What qualifications do I need to apply?
You should have at least a High School Diploma or its equivalent.
2. Is there an age limit for applicants?
There is no specific age limit; both freshers and experienced candidates can apply.
3. What are the work hours like?
You will primarily work during U.S. business hours with a 5-day workweek and 2 rotational days off.
4. What benefits does the role offer?
In addition to a competitive salary, Foundever provides free transportation within a 30 km radius of the office.
Important Links
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