Hi friends, if you’re looking for an exciting career opportunity in the international voice process, then Sutherland has just the role for you! Join a dynamic team that values innovation and customer engagement, and take your career to new heights.
Sutherland – Hiring for International Voice Process
| Job Role | International Voice Process |
|---|---|
| Company | Sutherland |
| Qualification | Undergraduate or Graduate |
| Experience | 0 – 2 years |
| Salary | Not Disclosed |
| Job Type | Full Time |
| Location | Hyderabad |
| Skills/Requirements | Excellent Communication Skills, Customer Service Experience |
Job Summary/Overview
Sutherland is excited to offer a walk-in opportunity for individuals looking to join their non-voice customer service team. Bringing a minimum of 6 months of customer service experience is crucial as you will be assisting customers via email and chat channels. This role is ideal for those who thrive in a collaborative environment and are eager to contribute to a well-respected global company.
Responsibilities
- Handle customer inquiries through email and chat without voice calls.
- Process requests such as order updates, account changes, and refunds.
- Maintain accurate records in the CRM or internal systems.
- Meet productivity, accuracy, and service level agreement (SLA) targets.
- Ensure compliance and quality in all non-voice interactions.
- Assess customer risk levels and document findings for audits.
- Must work comfortably in an office environment.
Requirements
- Must be fluent in English.
- Excellent verbal and written communication skills are essential.
- Undergraduates are welcome to apply.
- Comfortable working 24/7 with rotational shifts and week-offs.
- Immediate joiners are highly preferred.
- No work-from-home or hybrid options are available.
- Transportation provided within a 25 km radius from the office for night shifts.
How to Apply
To start your journey with Sutherland, follow these steps:
1. Click the application link provided below.
2. Attend the walk-in interview from January 22nd to January 28th, between 10:00 AM – 2:00 PM.
3. Mention “Vaishnavi HR” on top of your resume during the interview.
FAQs
- What qualifications do I need to apply?
You need to have a minimum of 6 months of customer service experience. Undergraduates are also welcome. - Is experience in voice processes required?
No, this position is focused on non-voice communication through email and chat only. - Are there any transportation facilities?
Yes, a two-way cab facility is provided for night shifts within a 25 km radius of the office. - Can out-of-station candidates apply?
No, candidates from outside the local area are not eligible for this position.
Important Links
Disclaimer: We do not charge any fee; this information is for informational purposes only and has been sourced from official websites.