Hi friends! Are you looking for an exciting opportunity in the customer service sector? Foundever is hiring for the International Voice Process in Hyderabad! Join a dynamic team where you can enhance your career while providing exceptional support to customers.
Foundever: Hiring For International Voice Process
| Job Role | Company |
|---|---|
| Customer Retention – Voice / Blended | Foundever |
| Qualification | Experience |
|---|---|
| High School Diploma or equivalent | 0 – 5 years |
| Salary | Job Type |
|---|---|
| 3 – 3.5 Lacs P.A | Full Time, Permanent |
| Location | Skills/Requirements |
|---|---|
| Hyderabad | Exceptional communication skills in English |
Job Summary/Overview
In this role, you will provide top-notch customer service primarily through inbound calls, addressing inquiries regarding healthcare policy provisions. Foundever offers a supportive work environment with flexible shifts primarily aligned with US business hours, making it a unique job opportunity for individuals interested in the BPO sector.
Key Responsibilities
– Deliver accurate and comprehensive benefits and claims information to customers.
– Handle telephone requests concerning policy coverage and claim statuses.
– Research options regarding various aspects of insured policies.
– Efficiently navigate multiple electronic systems for accurate responses.
– Manage communications with providers while promoting Foundever’s quality image.
– Ensure customer issues are escalated appropriately when necessary.
– Maintain thorough documentation of customer interactions.
Requirements
– High School Diploma or equivalent; higher education is a plus.
– Fluency in English (both written and spoken).
– Strong interpersonal and problem-solving skills.
– Ability to adhere to client program processes.
– Commitment to confidentiality and professional conduct.
Work-Life Balance & Compensation
Foundever offers a 5-day work week with 2 rotational days off, ensuring a healthy work-life balance. The annual CTC ranges from 3 lakh to 3.5 lakhs, and there is a free transportation service available for commutes within a 30km radius.
How to Apply
To join the Foundever team, follow these steps:
1. Click the application link provided below.
2. Prepare your CV, clearly mentioning the job posting when attending the walk-in interview.
3. Attend the interview rounds, including HR Screening, Online Assessment, Manual Voice Assessment, and Operations Interview.
Important Links
FAQs
1. What is the location for this job?
The role is based in Hyderabad, specifically at Cyberpearl, Hitech City, Madhapur.
2. What are the working hours?
You will primarily work during US business hours with rotational shifts.
3. Is prior experience required?
Both freshers and experienced candidates can apply, as long as they possess exceptional communication skills in English.
4. Is there a transportation facility?
Yes, Foundever provides free transportation services within a 30km radius for employees.
Disclaimer
We do not charge any fee; this information is for informational purposes only and has been sourced from official websites.