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Hi friends! Are you looking for an exciting opportunity in customer service? Sutherland is currently hiring for non-voice customer service roles, which could be the perfect fit for you! This position allows you to engage with customers through email, chat, and ticketing systems without the need for voice interaction. If you’re a recent graduate or have some experience, this could be the stepping stone to a rewarding career in the business process outsourcing (BPO) industry.
Sutherland – Non Voice Customer Service Roles
| Job Role | Customer Success Associate |
|---|---|
| Company | Sutherland |
| Qualification | Any Graduate |
| Experience | 0 – 3 years |
| Salary | Not Disclosed |
| Job Type | Full-Time, Permanent |
| Location | Hyderabad |
| Skills/Requirements | Excellent Communication Skills; Experience in Customer Support; Willingness to work in Rotational Shifts |
Job Summary/Overview
As a Customer Success Associate at Sutherland, you’ll play a vital role in ensuring customer satisfaction by handling queries via non-voice channels. This is a fantastic opportunity to work with a global company that values communication skills and provides great growth opportunities.
Responsibilities and Requirements
- Respond to customer queries through email, chat, and ticketing systems.
- Provide accurate and timely resolutions without voice interaction.
- Maintain a polite, professional, and helpful tone in all communications.
- Prepare daily and weekly reports on completed tasks and outstanding issues.
- Coordinate with internal teams to resolve complex queries when necessary.
- Flexibility to work in rotational shifts, including night shifts.
- Immediate joiners are preferred.
- Candidates should be comfortable working from the office.
How to Apply
To apply for this exciting opportunity, follow these steps:
1. Click the Application Link Provided below.
2. Fill out the application form with your updated resume.
3. Submit your application and wait for our HR team to reach out to you.
Important Links
FAQs
1. What qualifications are needed for this position?
You need to be a graduate, and both freshers and experienced candidates are welcome to apply.
2. What is the work schedule?
The role may require you to work in rotational shifts, including night shifts, depending on the process.
3. Is there a cab facility available?
Yes, there is a two-way cab facility for night shifts within 25 kilometers from the office.
4. How quickly can I expect a response after applying?
You should receive a response from our HR team shortly after applying, as we are looking for immediate joiners.
Disclaimer: We do not charge any fee; this information is for informational purposes only and has been sourced from official websites.