Hi friends! Are you looking for an exciting opportunity with a reputable company? Join Examity as a Process Associate Trainee and play a crucial role in facilitating testing sessions while providing excellent customer service. With night shifts, flexible working arrangements, and a positive work culture, this position offers you the chance to grow your career in the E-Learning industry.
Examity: Join Our Team as a Process Associate Trainee
| Job Role | Process Associate Trainee |
|---|---|
| Company | Examity |
| Qualification | Any Graduate/Diploma |
| Experience | 0 – 3 Years |
| Salary | Not Disclosed |
| Job Type | Full Time, Permanent |
| Location | Hyderabad |
| Skills/Requirements | Fluent in English, Technical Aptitude, Customer Service |
Job Summary/Overview
As a Process Associate Trainee at Examity, you will facilitate online exams, assist test-takers, and resolve technical issues while ensuring a smooth testing process. This role is unique as it combines customer service with technical problem-solving, making it ideal for individuals looking to make a meaningful impact in E-Learning.
Responsibilities
- Proctor exams virtually, including setup, submission, and log-out in alignment with client rules.
- Liaise between Operations staff and test-takers to troubleshoot connectivity or technical issues.
- Document any reported issues and supervise investigations of alleged regulations breaches.
- Validate and verify the identity of test-takers.
- Provide excellent customer support via chat and email.
- Participate in weekly review meetings with the team.
- Report technical problems to the support team.
Requirements
- Fluent in English with strong verbal and written communication skills.
- Proficient in web-based applications and Microsoft Office Suite.
- Adept at problem-solving and critical thinking.
- Ability to achieve high customer satisfaction results.
- Flexible to work in rotational night shifts.
How to Apply
Ready to take the next step in your career? Follow these easy steps to apply:
- Click the Application Link Provided below.
- Fill out the application form with your details.
- Prepare for the interview rounds which include HR, Training Manager, and Operations Manager.
Important Links
For further details and to submit your application, please click here: APPLY NOW.
FAQs
- What are the working hours? The role involves rotational night shifts with core working days of 5 per week.
- Is prior experience required? No, this position is open to candidates with up to 3 years of experience.
- What skills are required for this role? Fluency in English, technical aptitude, and strong customer service capabilities are essential.
- What benefits are offered? Competitive pay, two-way cab services, company sponsored health insurance, and growth opportunities.
We do not charge any fee; this information is for informational purposes only and has been sourced from official websites.