Hi friends! Are you looking for an exciting opportunity to join a dynamic team? Wipro is hiring a Service Desk Analyst L1 in Hyderabad. This role is perfect for individuals with a knack for customer service and technical support. If you’re ready to make a difference in the tech world, read on!
Service Desk Analyst L1 at Wipro
| Job Role | Service Desk Analyst L1 |
|---|---|
| Company | Wipro |
| Qualification | Any Graduate or Postgraduate |
| Experience | 0 – 4 years |
| Salary | Not Disclosed |
| Job Type | Full Time, Permanent |
| Location | Hyderabad |
| Skills/Requirements | TIS Service Desk, Customer Service, Helpdesk Operations, SLA Management |
Job Summary
As a Service Desk Analyst L1 at Wipro, you will be the first point of contact for B2B users who reach out for assistance. Your primary responsibilities will include troubleshooting issues, managing user queries, and maintaining service desk logs. This position not only offers the chance to develop your technical skills but also the opportunity to provide essential customer service that impacts clients positively.
Key Responsibilities
- Deliver primary user support and exceptional customer service.
- Respond to queries via calls, portal, emails, and chats.
- Familiarize yourself with clients’ applications and processes.
- Learn the fundamental operations of commonly used software and hardware.
- Log all service desk tickets accurately using defined tracking software.
- Maintain performance metrics regarding TAT (Turnaround Time) and SLA (Service Level Agreement).
- Regularly manage resolution logs and MIS for queries raised.
- Identify and suggest improvements to processes and procedures.
How to Apply
Ready to take the next step? Follow these simple steps:
- Click the Application Link Provided below
- Fill out the application form with your details.
- Submit your application and await further instructions from our recruitment team.
Frequently Asked Questions (FAQs)
What is the role of a Service Desk Analyst L1?
The Service Desk Analyst L1 provides assistance to users by troubleshooting issues, managing inquiries, and logging service desk tickets accurately.
What qualifications do I need to apply?
A Bachelor’s degree in any field is required, and postgraduate qualifications are also welcome.
Is prior experience necessary for this role?
No prior experience is required; candidates with 0-4 years of experience are encouraged to apply.
What skills are preferred for this position?
Skills in TIS Service Desk operations, excellent customer service abilities, and proficiency in helpdesk management are preferred.
Important Links
Disclaimer: We do not charge any fee; this information is for informational purposes only and has been sourced from official websites.