Hi friends, are you looking for an exciting opportunity in technical support? Join Tech Mahindra as they host a Mega Walk-in Drive for the position of Service Desk Technical Support (International Voice). This is a fantastic chance for both freshers and experienced candidates to kickstart their careers in a thriving IT services environment!
Tech Mahindra: Mega Walk-in Drive for Service Desk Technical Support (International Voice)
| Job Role | Service Desk Technical Support (International Voice) |
|---|---|
| Company | Tech Mahindra |
| Qualification | No specific graduation required |
| Experience | 0 – 5 years |
| Salary | 3-5.5 Lacs P.A. |
| Job Type | Full Time, Permanent |
| Location | Hyderabad |
| Skills/Requirements | Excellent communication, technical troubleshooting skills, willingness to work in shifts |
Job Summary
Tech Mahindra is on the lookout for dynamic candidates to enhance their Technical Support (International Voice) team. In this role, you will address customer queries and provide effective solutions, all while maintaining high service quality. With opportunities for training and growth, this position stands out as a great career starter in the IT sector.
Key Responsibilities
The successful candidate will be responsible for:
- Serving as a technical support associate and senior technical support associate.
- Responding to customer inquiries through calls and emails.
- Troubleshooting and resolving a variety of technical issues.
- Ensuring thorough documentation of all incidents.
- Maintaining customer satisfaction through timely service.
- Handling ITSM tools like ServiceNow and BMC Remedy.
- Managing Active Directory tasks like user management and password resets.
- Offering support for Microsoft Office & O365, Windows OS, and more.
Requirements
To qualify for this position, candidates should meet the following criteria:
- Fresher to 5 years of experience in international technical support (specifically voice).
- Strong English communication skills.
- Willingness to work in rotational shifts, including nights.
- Immediate availability for joining is preferred.
- Basic knowledge of common technical issues.
Perks and Benefits
Working with Tech Mahindra comes with several benefits:
- Comprehensive training and career growth opportunities.
- A friendly and supportive work environment.
How to Apply
If you’re ready to take the next step in your career, follow these simple instructions to apply:
- Click the Application Link Provided below.
- Prepare your resume and bring an Aadhar card for identity verification.
- Mention Aniketh’s name on top of your resume during the walk-in.
Walk-in Details
- Date: 15th December – 19th December
- Time: 11.00 AM – 1.00 PM
- Location: Tech Mahindra, Bahadurpally, Hyderabad (View on map)
Note: Please avoid walking in on festive dates and Sundays.
Important Links
For more details and to submit your application, APPLY NOW.
FAQs
Q1: What kind of experience do I need for this role?
A: Candidates with 0 to 5 years of experience in international technical support are encouraged to apply.
Q2: Are there any specific qualifications required?
A: No specific graduation is required, but technical support experience is beneficial.
Q3: What is the work environment like at Tech Mahindra?
A: Tech Mahindra provides a friendly and supportive work environment with opportunities for career growth.
Q4: What shifts will I be required to work?
A: The role requires a willingness to work in rotational shifts, including night shifts.
Disclaimer: We do not charge any fee; this information is for informational purposes only and has been sourced from official websites.