Hi friends! Are you ready to embark on an exciting career journey in the tech industry? Genpact is looking for dedicated individuals for the role of Process Associate – Service Desk L1 in Hyderabad. This position offers a unique opportunity to jump into the world of IT support, providing you with hands-on experience and access to a vibrant workplace culture.
Process Associate – Service Desk L1 at Genpact
| Job Role | Process Associate – Service Desk L1 |
|---|---|
| Company | Genpact |
| Qualification | Graduate in any stream |
| Experience | 0 – 1 years |
| Salary | Not Disclosed |
| Job Type | Full Time, Permanent |
| Location | Hyderabad |
| Skills/Requirements | Basic networking, customer service, technical troubleshooting |
Job Summary/Overview
As a Process Associate – Service Desk L1 at Genpact, you will be the front-line support for clients experiencing technical difficulties. Your primary responsibilities include troubleshooting hardware and software issues while ensuring an exceptional customer experience. This position is ideal for those eager to grow their IT skills and make a significant impact on customers’ lives.
Responsibilities
- Provide technical assistance to end-users via phone, chat, and web tickets.
- Maintain and update documentation and logs in the ticketing tool.
- Actively troubleshoot and resolve hardware, software, and network-related issues.
- Support desktops, laptops, mobile devices, and printers.
- Assist users with OS and office suite concerns, ensuring a seamless user experience.
Requirements
- Minimum Qualifications: Graduate in any stream.
- Excellent communication skills.
- Proficiency in PC/laptop troubleshooting and basic networking.
- Ability to communicate technical issues to non-technical audiences.
- Multitasking skills to handle multiple inquiries efficiently.
Why Join Genpact?
- Be part of an AI-first transformation and build innovative solutions.
- Work in an environment that values your insights and ideas.
- Receive world-class training, mentorship, and certifications.
- Thrive in a values-driven culture focused on integrity and inclusion.
How to Apply
- Click the Application Link Provided below to start your application process.
- Follow the prompts to submit your resume and any additional information.
- Keep an eye on your email for updates regarding your application status.
FAQs
- What is the work schedule for this position? The work timings can vary, with shifts starting from 10:00 PM IST and 5:00 AM IST.
- Is the role hybrid or remote? This position will follow a hybrid work model, requiring three days in the office.
- What qualifications do I need to apply? A graduate degree in any field is required.
- Is there any application fee? No, Genpact does not charge any fees for the job application process.
Important Links
Disclaimer: We do not charge any fee; this information is for informational purposes only and has been sourced from official websites.
Join Genpact, where your career can truly take off!